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Job description

• Bachelor’s degree or equivalent required
• Professional experience in a high volume, high production operations environment
• Previous experience working in a high volume commercial studio
• Proficiency with Microsoft Office including Excel
• Proficient creating and analyzing operational performance metrics
• Experience managing a team/function
• English language fluency
• Occasional travel may be required

Amazon Imaging Services builds the world’s best online shopping experience through photography, video, and usability design enabling millions of customers to make more informed purchasing decisions. Imaging at Amazon is a large and fast-growing network of teams located throughout North America, Europe, and Asia, focusing on fashion and product photography, photo retouching, graphic design, video and CGI production, automated image acquisition, and image support services. We are continually innovating and setting new industry standards for showcasing 10s of millions of products across multiple global marketplaces. We are obsessed with innovating on behalf of our customers, and continually push beyond the boundaries of traditional e-commerce photography and videography.

Amazon is looking for an experienced Manager to lead our United Kingdon Imaging Services in producing world-class imagery for a diverse range of products. As a Manager for Imaging, you develop long-term strategic and financial plans and set goals to deliver against customer needs and scale in line with the business. You set metrics and measures of operational health and influences cross-functionally to address opportunity areas. As a part of the broader Imaging leadership team, you collaborate to define regional imaging solutions based on changing business priorities. You will be a thought leader who strategizes and enables your team to deliver industry-leading, trend setting imaging innovation for the customer. You will build strong relationships with business, technology, finance, external vendors and logistics partners, removing roadblocks for your team to ensure a world-class customer experience. If you thrive on managing large scale creative operations that demand logistical and resource analysis, planning and decision making ability in a fast-paced, constantly changing environment, come join our growing team!

RESPONSIBILITIES

• Responsible for leading all functions within the studio(s) and meeting operational goals and metrics, including overseeing operational and creative teams
• Help define operational metrics, best practices and standard work globally to meet defined goals
• Ensure teams are appropriately resourced to deliver against business and operational objectives
• Create and manage budget based on forecast and target metrics
• Anticipate changing priorities and implement plans (staffing, space planning etc.) to meet business needs
• Oversee safety and loss prevention programs
• Collaborate with peers, retail teams and other support functions to identify and implement improvements to the imaging creation process
• Identify, leverages and shares imaging innovation at a regional and global level
• Champion ways to leverage technology to improve the customer experience at scale
• Create external partnerships with vendors/agencies to leverage resources and cost advantages, negotiating contracts as needed
• Use customer feedback/data to identify and solve for complex imaging issues or opportunities
• Anticipate customer needs and balance these requirements with the needs of the business
• Provide industry expertise and build plans to differentiate the imaging experience for customers
• Provides leadership, mentoring, training, development and performance management to Operational and Creative leaders

We are open to hiring candidates to work out of one of the following locations:

London, GBR

• Experience leading operational and creative teams
• Demonstrated ability to manage high volumes of workflow including prioritization, planning and task delegation under tight deadlines
• Obsession with delighting customers
• Experience successfully leading teams/functions through change
• Proficiency using multiple platforms and software to create/measure productivity and other operational metrics
• Experience leveraging technology and process improvement methodology to drive continuous innovation and improvement

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel: +448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel: +3531800851489).