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First Response Customer Technician Apprenticeship

Working as an Apprentice in our Emergency Response team, over the 2-year programme you’ll see first-hand what it’s like to keep the nation safe. You’ll train alongside our team of experts to become a first responder, attending gas escapes across our network.

You’ll also be supported by a dedicated programme manager, business mentor and line manager. Our community of apprentices also provide the perfect support network, pulling from their personal experience they’ll provide guidance and assistance and you’ll inspire each other from the very start.

At the end of your apprenticeship you’ll have achieved a whole host of qualifications including the Gas Network Craftsperson Level 3 Apprenticeship, all of which will support you moving forward with a career at Cadent.

Once fully trained, you’ll be the first person on-site. Attending customers’ homes whilst responding to reported gas escapes or carbon monoxide activated alarms. It’s no small feat as you can imagine, so you won’t be afraid of working independently, with support on hand if needed. Your cool under pressure methodical approach and sharp decision-making skills will ensure you find the right solution to keep our customers delighted.

You’ll become one of our gas experts where your day will be full of variety. You’ll carry out property and appliance inspection, scheduled gas meter installation along with maintenance and risk assessments, for both domestic and commercial properties. You’ll also attend meter faults, fit cooker safety valves, complete purge and relights, plus much more! If variety is what you’re looking for then this is the apprenticeship for you.

Our 2023 vacancies are in the following locations:

• Norwich

What You’ll Bring

We’re looking for people who act with pride, purpose and ownership to join our Apprenticeship Programme, along with:

• High levels of personal and professional energy – you’ll have lots of drive and motivation too!
• A shared sense of purpose – we’re on an exciting journey of growth – do you want to be part of it?
• A passion for engineering and customer service - We’re looking for people who can delight our customers!
• Team Spirit – We support each other, with all our strengths and differences, to succeed

Benefits

When you’re responsible for some of the most challenging and vital work around, it’s only right that you receive some of the best rewards and benefits around too. With us, you can expect a starting salary of £21,028 (plus London Weighing for certain areas) which rises within each year of your training, plus;

• Bonus Scheme
• Pension Scheme double matched up to a total of 18% of salary (i.e., employee contributions of up to 6%, double matched by a Cadent contribution of up to 12%)
• 25 days holiday, plus statutory days, and an option to buy more
• Fantastic career development prospects with funded learning options, including support with exams, and internal and external learning and development
• Strong focus on supporting you as an individual including:

o hybrid working

o flexible working

o strong commitments to ED&I

o generous family provision policies

• Flexible benefits including cycle to work scheme, salary sacrifice car scheme, insurance, and healthcare packages, plus much more
• My Offers membership card – offering discounts and savings from hundreds of retailers
• 2 paid volunteering days per year
• Free gym access at the Ansty office, as well as a ‘Gympass’ scheme providing free or heavily subsidised local gym memberships

We want our employees to achieve a healthy work-life balance and are happy to discuss flexible working options with you if the role can accommodate it. Let us know about your flexibility requirements, whether that be reduced hours, remote working, flexible start/finish times, or compressed hours, and we will be more than happy to explore what’s possible for the role.

About Us

At Cadent we’re excited to be part of the future of UK energy! We’ve got a clear roadmap that will drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together we’re shaping a cleaner, greener future for our 11 million customers whom we put at the heart of everything we do.

Diversity and Inclusion
Don’t meet every single requirement listed?

Understanding, learning, and celebrating what makes us different, as well as what we have in common, is good for us as individuals and enables us to work better together as one team. Cadent is committed to being an equitable and diverse employer that fosters an inclusive culture for all our employees, therefore, all our employment decisions are assessed based on qualifications, merit, and business need. So, if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – You may just be the right person for this role or other opportunities at Cadent.

As a recognised Disability Confident Employer, we are proud to champion inclusion in the workplace and ensure to provide an environment that is accessible to all and supports individuals throughout their journey with Cadent. Please let us know if you require any reasonable adjustments during the application process.

We place great importance on equity, diversity and inclusion, and we welcome applicants from all backgrounds. Our employee communities Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability) and the Cadent Military Community can’t wait to welcome you!

Circle Back Initiative

As an active and proud member of The Circle Back Initiative, we aim to ensure that all candidates receive a response to their application, regardless of the outcome.

We will be receiving applications until the specified date above, though Cadent retains the right to close this vacancy early without prior notification, so it is advisable to complete your application at your earliest convenience.

Be part of something big. Help shape the future of gas for generations to come.