First Direct - Digital Product Manager Leeds, England
Job description
We are currently seeking an individual to join this team in the role of Digital Product Manager as part of job share .
As a Digital Product Manager, first direct you will be helping to deliver an outstanding, digital service model for first direct. The successful candidate will be encouraged to develop extraordinary digital customer journeys to help drive forward first direct’s challenge the challenger initiative and will report to the Digital Lead for Payments, Security, Fraud and Card Controls.
Your responsibilities will include:
- Ownership of key digital product journeys and leading the delivery of complex programmes of change impacting these journeys
- Help deliver market leading digital servicing experiences and propositions that uphold the first direct brand and “challenges the challengers”. Considering a range of factors including, commerciality, deliverability and brand alignment.
- Contributing to the Digital backlog and roadmap, handling changes as they arise and keeping partners passionate about the agreed change outcomes and benefits. Re-prioritising backlog and approach as changes shift benefit profiles.
- Influence and collaborate with stakeholders and partners across first direct, IT, UK and Global to ensure FD are prioritised to consume and pilot new servicing capabilities.
- Ensuring processes and controls to identify and mitigate risks and adhered to and ensuring timely escalation of control issues and reputational risks.
To be successful in this role you should meet the following requirements:
- Subject Matter Expertise of Digital, technically aware, with good understanding of the external digital landscape
- Proven track record of successfully delivering tangible improvements to customer experience through digital interactions and hitting challenging fixed deadlines
- Good analytical and presentation skills
- Proven track record in managing change and delivering for results, particularly given the organization’s continually evolving nature
- The ability to deconstruct and solve problems, investigating customer drivers and figure out why things happen
- Operate with impact and influence, managing a range of stakeholders from across first direct, Wealth and Private Banking and our Global Digital partners
Flexible on location with travel to Leeds, Stourton as required. 21 Hours Contract Working days could be Mon / Tue / Wed or Thur / Fri / Mon - Flexibility in working patterns
You’ll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
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HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you
