First Contact Adviser (National Careers Service WM) Birmingham, England
Job description
“Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. I am proud to be part of this great organisation.”
At Shaw Trust we believe everyone has the right to live a decent and dignified life and an opportunity for rewarding work. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility.
For us being part of the solution is about creating the conditions for this to happen, advocating and delivering services that make a real difference. Working in partnership not competition, we are part of an eco-system of purpose-led organisations, striving for a fairer, more equal society centred on opportunity for all.
First Contact Adviser (National Careers Service WM) Part time
£27,581 - £29,703 Dependant On Experience
To provide careers advice and guidance to National Careers Service customers within the National Careers Service First Contact Centre via Telephone Helpline, Webchat and Email. The National Careers Service provides free careers information, advice, and guidance to both young people (from the age of 13) and adults predominately through face-to-face delivery within the community, website, webchat, and telephone helpline. The Service vision is for individuals to enjoy more rewarding working lives and to create a culture where career development and acquiring new skills are the norm.
This role covers 15 hours per week.
Essential:
You will have:
Hold, as a minimum, Level 4 Diploma in Careers Information and Advice or NVQ 4 in Advice & Guidance
Experience in delivery of careers advice to adults, individually or in groups, employed and unemployed
High level of competency, effective operation and use of ICT including its wider application e.g. use of social media
Skilled and competent in delivering careers advice in a range of settings and through a range of delivery modes
Able to work in a target driven environment, and ability to meet or exceed contract targets
Download the Job Description for full details.
Location:
Hybrid working - Birmingham & Solihull
Employee Benefits
As well as helping to make a positive difference to the lives of young people, as an employee of Shaw Trust you will have access to the following benefits:
25 days annual leave per year (plus bank holidays), with incremental increases post 3 years’ service up to 28 days, and the option to purchase additional holiday
2 days paid volunteering leave each year
An enhanced pension scheme after 6 months
Life Assurance at 3 times your annual salary rate
Access to a suite of learning and development opportunities including paid for apprenticeship and masters’ levels qualifications, and management development programmes
Opportunities to connect with our employee diversity networks (LGBTQ+ Support Network, Racial Equality Network, Disability Equality Network, Women’s Network)
Health and Wellbeing initiatives including internal support, employee assistance programme and health cash plan
Our Strategy
To find out more about Shaw Trusts aims in our 2030 Strategic Directive available here: https://www.shawtrust.org.uk/content/uploads/2020/09/Vision-2030-Strategic-Directive-5-9.pdf
Join a diverse and inclusive organisation
Shaw Trust is committed to creating a diverse and inclusive working environment, where every employee, regardless of their background or lived experience, feels that they belong and can progress in their career.
In our most recent colleague survey “86% of our colleagues say we demonstrate a true commitment to equality, diversity and inclusion”.
In addition;
We are proud to be certified as an employer who meets the National Equality Standard, the accepted standard for inclusiveness in business across the UK.
We are Disability Confident Leaders, support the guaranteed interview scheme and use of the government’s Access to Work scheme.
Living our values, we are keen to reflect the diversity of UK society at every level within our organisation.
We welcome applications from all sections of the community including from people with lived experience and/or knowledge of disability or social exclusion.
If you have accessibility requirements and/or would like further information about the role, please contact: [email protected]
Shaw Trust reserve the right to close this vacancy early if sufficient applications are received.
