first assistant manager Belfast, Northern Ireland
Job description
Position Title: Assistant Manager John H Lunn (Jewellers) Limited
Department: Operations Department Status: Permanent & Full time (41.25hrs per week)
Reports To: Store Manager Direct Reports: Sales Team
About us
Lunns is one of the leading Jewellers in the UK & Ireland. A family business in its seventh decade, it is now run by the third generation of the family. Over the years we have developed relationships with the finest watch and jewellery houses in the world. Amongst other brands, Lunns represent Patek Philippe, Rolex, Breitling, Cartier, David Yurman, Mikimoto, OMEGA, Tudor & Tag Heuer.
Alongside our three Lunns Showrooms, the business has extended by a further 6 standalone Monobrand Stores including Rolex, OMEGA, Breitling, Gucci, Montblanc & Tag Heuer. Further expansion is also planned.
Lunns has become synonymous with luxury craftsmanship and excellent service. This could not be delivered without our excellent team. As we expand our business, we are seeking likeminded individuals to join us.
Rewards
As well as a highly competitive salary, Lunns offer a range of benefits including, employee Health Shield, staff discount scheme, bonus scheme, company paid training up to diploma level through the National Association of Jewellers, fantastic work life balance and company culture, as well as extensive potential for career growth.
Job Duties
Under the general direction of the Store Manager, the key aspects of this role are to assist the Store Manager to:
- effectively and efficiently manage all commercial aspects of the day-to- day business of the store (the Assistant Manager will be given specific responsibilities for the commercial management of the store),
- effectively manage all members of store team, including the selection, induction, performance management, motivation and development of individuals and the store team and
- identify and subsequently implement ongoing improvements to all aspects of the store (the Assistant Manager will be given specific responsibilities for identifying improvements in certain work areas and for developing & implementing associated plans)
By working closely with the Store Manager, the store Assistant Manager will play a key role in implementing the stores plans to allow the achievement of its objectives.
Primary Duties/Responsibilities:
- Assist the Store Manager to produce annual objectives for the store.
- Assist the Store Manager to produce an annual business plan to deliver the agreed objectives, including a financial budget. Subsequently, assist the Store Manager to report progress in writing each month against the implementation of this plan to the Operations Director.
- Assist the Store Manager in the effective and efficient management of all commercial aspects of the day-to-day business of the store, including rigorous adherence to the stock and cash control policies and procedures. The Assistant Manager will be given specific responsibilities for the commercial Management of the store at the discretion of the Store Manager. The Assistant Manager will have specific client development requirements.
- Assist the Store Manager to effectively select, manage, motivate and develop all members of the store team to ensure that all store objectives are met, especially in the following areas;
- Individual sales objectives
- Operational standards
- A winning team culture
- Customer satisfaction
- Client development
The Assistant Manager will be given responsibilities for the direct management of a small number of the store team, especially the performance management, motivation and development of these direct reports.
5.Assist the Store Manager to ensure that there is effective external liaison with all customers and suppliers and, in particular, ensure that all complaints associated with the store are handled in line with Lunns policies, procedures and standards.
6.Assist the Store Manager to develop a continuous improvement ethos throughout the store team that touches every aspect of the business of the store, by developing annual improvement objectives for the store and subsequently implementing plans to deliver these objectives. The Assistant Manager will be given specific responsibilities for identifying improvements in certain work areas and for developing & implementing associated plans.
Essential Criteria & Minimum Qualifications:
- Minimum 2 years experience in a supervisory/management role
Minimum of 2 years experience monitoring sales against target- Minimum of 3 years experience in a sales role
Desirable criteria
- Previous experience in the Jewellery industry
- Previous experience in luxury retail
- Jewellery industry qualifications
