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Job description

We are seeking diligent and customer focused individuals for a dynamic customer service role. In this position, you will handle inbound calls, emails, and tickets for a FinTech global payment solutions company

Please note all Odondo roles are offered on a self-employed basis only and you are required to have your own equipment.

Key Responsibilities

· First point of contact for customers seeking help with any/all incoming queries

· Assist customers via phone calls and emails

· Take ownership of incoming Zendesk tickets and resolve promptly and accurately

· Guide customers on the use of the Dashboard, while highlighting the benefits during your interactions

· KYC strict requirements

· Ensure new and existing customers have a seamless experience throughout the process

· Speed and Quality are important as we are bound by challenging KPIs

· Complex and Technical product, therefore quick learning abilities and remaining calm under pressure are valued skills

Requirements

· Outstanding customer service background complemented by excellent written and verbal communication skills.

· Adaptability to a fast-paced environment and consistently meet targets

· Strong attention to detail and an innate ability to complete tasks

· Experience using Zendesk and Vonage are a plus, however previous experience using ticketing software is essential.

· Comprehensive client training on our products and services will be provided.

Please note all Odondo roles are offered on a self-employed basis only and you are required to have your own equipment.

Job Types: Freelance, Part-time
Part-time hours: 15 per week

Salary: £10.50 per hour

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday
• No weekends

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)
• FinTech: 1 year (preferred)
• Technical Support: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Remote

Application deadline: 24/09/2023
Expected start date: 02/10/2023