Finance Operations Support Officer Cardiff, Wales
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Location
About the job
Job summary
Companies House is an award-winning employer, with an Investors in People Gold Award, we are at the fore front in ensuring our staff reach their full potential in building brilliant services on cutting edge technology.
We offer a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We'll support you to meet other commitments and help you find a better work-life balance. We’re keen to create an environment that works for everyone.
At Companies House we recognise that people are the key to our success so offer a fantastic benefits package including flexible working, 30 Days Annual Leave, 8 Bank Holidays and 1 Privilege Day as well as enrolment into the Civil Service Pension with a contribution rate averaging 27%.
The team you will be joining are friendly, passionate, and experienced individuals who work collaboratively together to ensure they are providing an excellent service across the whole of Companies House.
This role entails working in Finance Operations, this is made up of 4 areas –
Credit Control – the set up and management of customers who hold credit accounts with Companies House (CH).
Late Filing Penalties (LFP) Finance – handling and recording of payments and debt recovery of LFP.
Banking Section – processing and recording of payments made to CH.
Accounts Payable – payments and refunds made to CH suppliers or customers.
Finance Operations is one team and your role could see you working in one or more of the above areas. This gives you a fantastic opportunity for developing your knowledge and skills across finance operations, giving you great development opportunities to progress within the finance function.
This is a key role in which you will be directly liaising with customers, CH contact centre, debt collectors and other areas of Finance to deal with customers both internal and external. Candidates will need a high attention to detail, accuracy and good numerical skills.
You will also need to be able to use numerous different finance systems as well as Word and Excel. Experience of Office 365 and Teams (or equivalents) would be advantageous. You will be expected to engage regularly with both internal and external stakeholders and work collaboratively across the business.
There is a strong emphasis on engaging in the various culture groups both within finance and the organisation as a whole. Successful candidates will need to be committed to a culture of continuous improvement contributing to improving/streamlining existing processes and raising levels of customer service.
You will be part of a large team so the ability to work well with others will be essential. It would be extremely advantageous to have Accounts Payable experience.
We are working in a Hybrid way at Companies House and this role will be aligned to our Cardiff Office, with office attendance at least once a week.
Job description
- Monitor account information on our finance system (E5) to identify any discrepancies and take appropriate action
- Deal with customer queries (both internal and external) using all avenues of communication.
- Deal with Credit Card Payments, BACs payments and cheques relating to payments for all areas of Companies House and preparation of refunds where appropriate.
- Undertake any ad hoc duties pertaining to the maintenance and update of the various Finance Systems.
- Participate in weekly team meetings to discuss and resolve any ongoing issues as well as maintaining excellent working relationships.
- A continuous improvement mindset is required by any successful candidate, you will be expected to be identify and develop system/process changes that will allow any improvements to be made and successfully implemented.
Person specification
We are looking for somebody with:
- Numerical skills and strong attention to detail who can interpret financial data on finance systems
- Prior Finance System experience, Word and Excel skills as well as Office 365 and Teams (or equivalents) would be advantageous but training on all would be given
- Strong team working skills, with the ability to work well with others to achieve team objectives – who can build and maintain good working relationships with colleagues
- Excellent customer service skills and a strong commitment to a culture of continuous improvement
- Currently studying for a finance qualification or a strong desire to do so.
- Very advantageous to have prior Finance System experience and Office 365 (including Excel)
About us
Our aim is to be the best registry in the world achieved through brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation wide transformation programme focussing on a complete redesign of our digital services, target operating model and culture. This change will need different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment is encouraged and utilised.
To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. and watch our video to find out more
Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards.
We encourage professional development, celebrate success and live our values to effect real change.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Everyone in Companies House brings something different, and so will you. We are committed to ensuring that we are representative of the citizens that we serve. To fulfill our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups.
We are proud to be a disability confident leader. Our recruitment process is fully inclusive of all physical and mental disabilities and as such we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions prior to interview, to name a few. We will be happy to discuss any niche and person-centred adjustments, please contact the Recruitment team by emailing [email protected]
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Managing a Quality Service
Benefits
- Apart from a competitive salary and highly competitive contributory Civil Service Pension, we also offer a benefits package including:
- A generous 30 days annual leave (based on full time hours) in addition to public holidays
- A range of recognition schemes including Instant Awards to thank and recognise each other's efforts and contributions
- Strong ethos of Equality, Diversity and Inclusion
- Great work life balance with flexible and mobile working
- A pro-active approach to employee wellbeing that allows our employees to flourish and be their best at work
- An Employee Assistance Programme (EAP) offering access to 24/7 confidential advice and support
- Online financial support and advice
- Seasonal flu jabs
- Generous Maternity, Paternity, Adoption and Shared Parental leave provisions
- A focus on career development and progression, supporting all grades with time and funding – Career Pathway options such as apprenticeships and recognised qualifications for a variety of professions are available
- A very active Sports and Social Society
- A number of inclusive Network Groups for employees at all levels across the organisation
- Staff Discount scheme
- Holiday play scheme for children
- Up to 3 days paid leave for volunteering opportunities
Things you need to know
Selection process details
For this role you will be expected to complete a Civil Service Numerical test, this is the first stage of the application process. More details on this will be provided at the beginning of the assessment.
Once you have completed the assessment you will be required to complete your application form.
In your application form we’d like you to:
- Tell us about your employment history, including any key responsibilities and achievements.
- Write 250 words on when you have demonstrated Working Together – this could be a piece of work, a project or a task.
- Write 250 words on when you have demonstrated Managing a quality service - this could be a piece of work, a project or a task.
- Finally, we’d like you to write a personal statement of 500 words where you tell us about why you’d be great for the role, including how you meet the skills we’ve said we're looking for in the person specification.
We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names and dates) from your employment history and personal statement.
What will the process look like?
- If we have a high number of applications, we’ll carry out a pre-sift on your Civil Service Numerical test results and on your 250 words on Communicating & Influencing and 250 words on Working Together. Candidates who are successful in the pre-sift stage will progress to the main sift.
- If we don’t receive a high number of applications, your test result and 250 words about each behaviour will be considered as part of the main sift.
- If you're successful at main sift stage, we'll invite you to attend a virtual interview using Microsoft Teams.
Feedback will only be provided if you attend an interview or assessment.
Security
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the Republic of Ireland
- nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
- relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
- relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
- certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Working for the Civil Service
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
Apply and further information
Contact point for applicants
Job contact :
Recruitment team :
Further information
Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact [email protected] in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .
[email protected]
Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ
