Field Technician
Job description
Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.
Our media colleagues are expert in understanding the changing media landscape. This includes audience measurement, consumer targeting and in-depth intelligence into paid, owned and earned media. Their global coverage and local expertise enable clients to better understand media audiences and their relationships with brands to optimize investment.
Job Title: Field Technician – BARB contract – 24 months Fix Term Contract
Location: East Yorkshire - Hull, Grimsby, Scunthorpe, Humber
Salary: Competitive
Flexible working/Field Based
Hiring in the following areas: Across the UK
- This role is focused on providing a client-centric service.
- There is flexibility of work hours and days, requiring some weekend shifts.
- Requires travel across regional areas – company car provided
Role Description
BARB (The Broadcasters' Audience Research Board) is responsible for Audience Measurement in the UK, on behalf of the television & media companies and the advertising industry.
Viewing estimates are obtained from panels of households representing the viewing behaviour of the 68+ million households within UK. The panels are regionally representative of ITV & BBC. In each panel home, equipment is connected to all devices capable of receiving and viewing TV & Media content either direct via a TV or via streaming from the internet to tablets, phones and PC devices. By attaching cutting edge technology in the form of meters to TV
& Broadband equipment We collect information about the programme, channel and device used by the panel member, to consume modern media. This information is collected and relayed to our data processing offices and teams, then used to derive ratings data for the BARB subscribers. Ratings data is provided 365 days a year.
Our Field Technicians are responsible for installing and maintaining the TV, Broadband and Software monitoring equipment in panelist homes.
Job Role Requirements
The Kantar technician is our representative in our customer homes and is therefore expected to be professional, courteous, and presentable always. The technician is also responsible for ensuring the accuracy of the data from the metering equipment and software in panel homes to:
- Install and maintain metering equipment and software in panel homes.
- Educate panel members in the correct use of Kantar equipment and software, metering devices.
- Remove Television and Broadband monitoring equipment from homes that wish to leave the panel.
- Store monitoring equipment in safe conditions when not installed in panel homes.
- Resolve or escalate any troubleshooting problems caused by monitoring equipment or software in panel homes.
- Provide accurate information to Kantar management, office staff & panel members as required, on field activity and equipment in panel member homes
- Accurately log and report all field activity and details of equipment in panel member homes
- Maintain accurate stock levels of metering equipment as required, returning excess stock to central stores.
- Maintain the company vehicle in a roadworthy, clean condition.
- Ensure SLA’s (Service Level Agreements) and project deadlines are satisfied within specific time frames.
Role Requirements
The ideal candidate will have:
- A wide-ranging technical skill set based around installation and configuration of domestic: television and connected equipment such as games consoles, Sky receivers, and other peripheral equipment used for viewing TV content.
- A sound knowledge of broadband and connected equipment such as Tablets, Laptops and phones is required.
- Technical ability to install & service the TV metering equipment. All equipment and metering is non-invasive, with the exception of a cable plugged internally into SKY receivers. There is no requirement to open any other devices we monitor.
- A thorough understanding of the connection processes between a TV set and all connected peripheral devices is a requirement along with the ability to navigate menu systems on domestic AV equipment.
- Knowledge of configuring hardware and software on home networking, broadband routers, Tablet devices,Smartphones, Windows, and Apple PC equipment. Ability to use Microsoft Office 365 software.
- The ability to work without direct supervision to a high standard. The field technician will be responsible for arranging some appointments with panel members for service calls to designated households, and these must be scheduled to meet deadlines. A good degree of self-management is required with key administration and reporting having strict deadlines.
- Willingness to work as a member of a large team, which may involve overnight stays away from home at times to support the wider field force.
- Exemplary customer care skills. The field technician is the representative of Kantar in the panel members’ homes. Our equipment is only installed with the permission and trust of the panel members. It is essential that the field technician remains professional, prompt & courteous in all dealings with panel members.
We will be looking for evidence of the following during the application and selection process for this roles:
- Demonstrable experience of A/V systems and installations in domestic environments.
- Detailed knowledge of TV and peripheral technology, internet connected devices (tablets, PC, Smartphone, routers). A good knowledge of media connectivity methods.
- Ability to work unsupervised and remotely, making work schedules as required.
- Excellent interpersonal and communication skills.
- Ability to learn Kantar custom software management programs, including accurate data logging in these systems.
- Prepared to drive within the UK mainland and associated Islands.
- This may require overnight stays, therefore, flexibility to work away from home.
- A full driving licence with no more than 6 points (a company vehicle is provided).
- C.R.B check documentation.
At Kantar we have an integrated way of rewarding our people based around a simple, clear and consistent set of principles. Our approach helps to ensure we are market competitive and to support a pay for performance culture, where your reward and career progression opportunities are linked to what you deliver.
We go beyond the obvious, using intelligence, passion, and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us.
We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted, and can flourish in a space where their mental health and wellbeing is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes.
At Kantar, the diversity of our employees provides a richer environment for our employees and broader depth and breadth of thinking for our clients. Kantar is committed to inclusion and diversity; therefore, we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, marital status or any other legally protected characteristics.
Privacy and Legal Statement
PRIVACY DISCLOSURE: Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS
(Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s) and for consideration for potential future opportunities by Kantar and its affiliate
Kantar group companies. For full details of our privacy policy please visit www.kantar.com
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Salary: £27,000.00-£30,000.00 per year
Benefits:
- Company car
- Company pension
- Life insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
- Weekend availability
Work authorisation:
- United Kingdom (preferred)
Work Location: On the road
Application deadline: 31/03/2023
