Field Service Solution Architect London, England
Job description
Job Title: Field Service Solution Architect
Location: London
Salary: Competitive salary + benefits dependent on experience
Closing Date: 30/10/23
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
As a team:
We work with some of the largest local, regional and global Salesforce customers, and have all levels of projects – from global, transformational projects, to smaller, innovative projects, POCs and POVs (“Proof of VaIue”) within some of our large customers. We lead the way leveraging new Salesforce offerings, including Marketing Cloud, Health Cloud, Financial Services Cloud, Vlocity, nCino, MuleSoft, Tableau, Field Service, Einstein and others.
You will learn, grow and advance in an innovative culture that thrives on shared success and diverse ways of thinking. It is in that way we believe that our customers get the best results from their partnership with us.
If you’re looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the for you. As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job.
In our team you will learn:
- How to deliver Salesforce (and Field Service) at scale, to deliver measurable client value in some of the most dynamic and challenging environments
- How Salesforce can be leveraged to serve the needs of the different industry sectors
- How to shape and deliver solutions concentrated on the core Salesforce offerings, balancing innovation and creativity with client value delivery, stability, and scalability
- How to work with experts in Salesforce and other platforms technologies, other partners, our customers and other parts of Accenture to deliver customer success.
As a Salesforce Practitioner in Accenture, you will be -
- Leading operations and business process change over service design, discovery or strategy pieces of work that feed into delivery with a field service specific focus, also bringing knowledge of wider salesforce offerings and licenses.
- You will be focused on driving value through building processes that align to the capabilities in Salesforce (i.e. out of the box) and will also consider the organisational impact of the change.
- Understand our clients’ needs and participate in selling our proposed solutions to our clients
- Work as part of an integrated Accenture and client team, defining, designing, delivering and deploying leading Salesforce Field Service based solutions to our clients
- Will be involved in driving pre-sales activities within the Salesforce Business Group around the core Salesforce offerings for a particular Industry or business process.
- Develop your Leadership and consulting skills whilst delivering Salesforce at scale, to deliver measurable client value in some of the most dynamic and challenging environments
We are looking for experience in the following skills:
- You will have a deep understanding of the Industry and its challenges and of the value output of multiple Salesforce Cloud offerings.
- Experience in working with clients to understand their business and technology requirements through 1:1 meetings and workshops
- Understand how using Salesforce drives value levers for the business.
- Understanding of how Salesforce Field Service can meet the business and IT needs with out-of-the-box platform features
- Hands-on experience architecting, designing, building and delivering integrated solutions based on Salesforce Field Service and leading ecosystem products
- Ability to create and communicate Salesforce Field Service solution architectures, solution designs and requirements using personas, customer journeys and user stories
- Experience of working in a pre-sales cycle (high level estimates, RFPs, orals), especially with tight deadlines
- Owning client business and IT engagement, including facilitating workshops throughout all project phases
- Experience in supporting clients in making platform and solution decisions and obtaining solution signoff
Set yourself apart:
- Functional expertise & experience using the Salesforce Field Service, either as a consultant or end user
- Experience in implementing Field Service solutions in Utilities or other industries and industry knowledge
- Multiple Salesforce certifications
- Evidence of bringing emerging solutions and innovations to deliver value for clients
- Evidence of working in an agile manner applying leading methods and techniques such as Design Thinking
What’s in it for you
At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
Closing Date for Applications 30/10/2023
Accenture reserves the right to close the role prior to this date should a suitable applicant be found.
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