Field Service Engineer (Essex area) Remote
Job description
Among Checkit's core products are smart sensors that monitor things like temperature, water flow or air quality, and send alerts to our central hub if readings fall outside expected boundaries. This helps our customers to ensure that critical systems are working as expected, and to know quickly if something is wrong so they can fix it before it becomes a problem. We help the NHS keep things like blood products and vaccines at the correct temperature by monitoring their storage fridges, and we help food retailers to reduce waste by monitoring refrigerated display cabinets in their stores.
This role is key to successful customer installations and the ongoing optimal operation of Checkit sensors, systems and equipment. It is a mixed and varied role, working with remote wireless and Cloud based monitoring systems and IoT products. You’ll be responsible for installation, commissioning, calibration and maintenance within a defined geographical area. The role reports to the UK & EMEA Senior Operations Manager and works closely with colleagues within our Operations, IT and Stores teams, as well as dealing daily with our customers on their sites.
What you'll be doing
- Installing, configuring, calibrating and repairing sensors, monitoring systems and equipment at customer sites across various industries including medical, pharmaceutical, laboratory, food retail, hospitality and facilities management.
- Ensuring that all hardware is functioning correctly and that remote IP communications are operational.
- Fault finding and rectifying faults found.
- Ensuring that all work undertaken on site meets the requirements of the customer, maintaining accurate records, reporting and audit trails, and managing any additional customer requests.
- Maintaining a complete set of stock spares, replenishing when required.
- Undertaking all work in accordance with relevant procedures and training, adhering to documented standards of calibration and appropriate safety procedures at all times.
- Taking part in training and development, and always being fully conversant with the function and operation of all relevant products, software and services.
What we're looking for
- You will be a UKAS certified Calibration Engineer, or be willing to gain this qualification.
- You’ll have a strong track record of installation, servicing, calibration and maintenance engineering within the technical precision equipment sector – we are flexible on exactly what products you have worked with.
- Any experience of working with temperature sensing products would be ideal, though isn’t essential.
- An interest in precision equipment, metrology or calibration is strongly preferred.
- Experience of working with customers in the medical, pharmaceutical, laboratory, food retail, facilities management or hospitality sectors would be ideal, but again we are flexible.
- Able to fault find and diagnose hardware or software problems, and undertake appropriate repairs.
- Knowledge of relevant ISO15189 and ISO17025 standards as they apply to this role.
- Able to learn new systems and adapt to new ways of working.
- Self-motivated with the ability to work remotely in the field with a minimum of supervision.
- Professional and customer-focused communication style, able to deliver exceptional service levels to customers as an ambassador of Checkit.
- Able to pass a DBS Enhanced security check.
- Full UK driving licence with no more than 3 penalty points.
- Willing to travel and stay away from home when required.
What's in it for you
Checkit offer a range of benefits designed to give you the opportunity to learn and develop your skills, provide for your future, look after your routine healthcare, and feel protected if life throws you a curve ball. Our benefits include:
- Everyone gets a generous amount of leave, above the statutory levels, to help you rest and recharge
- Your birthday off in addition to your annual leave allowance
- 2 mental wellbeing days off per year if required, to take the time to reset and look after yourself
- Life insurance at 4x your basic salary
- Up to 20 paid sick days in any rolling 12 month period
- Income protection insurance to pay your wages if you need extended time off work due to illness
- Health cash plan to help with the costs of optical, dental and support for your mental wellbeing
- Access to Help@Hand health & wellbeing app
- Contributory pension scheme
- Share award scheme, allowing you to be rewarded for our future success
- Enhanced maternity and paternity pay, and paid loss of pregnancy leave
- Up to 60 days “work from anywhere” per year, allowing you to work from overseas
- Unlimited access to thousands of courses on LinkedIn Learning
In addition, we have a remote-first, work-where-it-works culture, meaning that in this job, you’ll be able to work from home for the majority of the time, going to one of our offices in London, Cambridge or Fleet only when you need to collaborate with your team.
About Checkit
Checkit optimises the performance of people, processes and physical assets with connected digital solutions. We help companies with remote, deskless workforces to schedule, manage and analyse the activities of their teams to deliver improved productivity, engagement and cost savings. Via digital assistants that provide guided workflows, powerful dashboards that provide insights into critical activities and bring dark operations to light, and smart sensors that monitor critical assets and building facilities, we give leadership teams the ability to schedule and plan activity, and know what is happening as it happens, while making life much easier for their teams at the frontline. These real-time workflow, monitoring and analytics services enable safe and productive work, efficient operations and data-driven insight to continually improve performance in large, complex organisations.
We work across four main sectors – healthcare, pharmaceutical, life sciences and biotech; facilities and building management; retail; and hospitality. We help our customers with challenges as diverse as keeping vaccines at the correct temperature; reducing stock loss and waste for food retailers; reducing time spent on audit and compliance; repurposing tens of thousands of working hours previously spent on tasks we now automate; and monitoring best practice and care quality. Our clients include many NHS trusts, BP, Waitrose / John Lewis Partnership, Sodexo, Hallmark Care Homes and Center Parcs.
Checkit is a publicly traded business headquartered in Cambridge, UK, with its operations centre in Fleet, UK and a US operation based out of Tampa, Florida. We currently have over 185 employees and are growing rapidly.
Job Types: Full-time, Permanent
