Field Service Engineer Cambridge, East of England, England
ZEISS Group
Full Time
Cambridge, East of England, England
43140 - 47631 GBP ANNUAL Today
Job description
- Repairing, installing, and servicing ZEISS medical technology equipment and software solutions
- Accurately diagnosing and resolving technical issues relating to ZEISS equipment and software applications
- Competence in delivering remote service to diagnose or repair
- Accurately diagnosing and resolving technical issues relating to IT networks, servers,
- cloud based technologies and solutions
- Providing technical support to colleagues and customers
- Supporting product / solution lifecycle management from site survey through to decommissioning
- Product and software modifications, updates, FCA’s etc
- Through training and experience gained, develop an understanding and knowledge of products and solution to an advanced level
- Able to travel and stay away, to ensure works are carried out in the most efficient way
- Communicate effectively with 2nd level support to ensure issues are reported effectively and resolved quickly, sharing knowledge with 2nd level and local engineers
- Manage appropriate car boot stock effectively, to help reduce Mean Time to Repair (MTTR) and First Time Fix Rate (FTFR)
- Effective communication at all levels, high level customer engagement to help manage customer expectations and promote service offerings
- Be a ZEISS brand ambassador
- Focussed on and help to achieve continual improvements in key service performance indicators – MTTR, FTFR, Utilisation, Contract Coverage Rate, Service Revenue and Profitability
Your ZEISS Recruiting Team:
Carrie Holland, James Lawn, Kate Benyon, Melissa Prescott, Natarlee Lawrence, Suya Rolph
ZEISS Group
www.zeiss.de
Oberkochen, Germany
Dr. Karl Lamprecht
$5 to $10 billion (USD)
10000+ Employees
Company - Private
Electronics Manufacturing
1846
