field service engineer Glasgow, Scotland
Job description
Job overview
We are Microminder, for over 39 years we have been delivering managed IT services to over 2000+ clients throughout the UK and Republic of Ireland. We have a strong presence as a market leader in our specialist field.
We are looking for experienced, high calibre and well presented experienced IT Field Service Engineer in the Glasgow area.
The number one goal of everyone in our team is to make our Clients exceptionally happy. The Field Engineer plays an important role in making sure that happens.
The Field Engineer handles escalated support requests for the Service Delivery Team that need to be handled on-site. They are assigned the support requests that the Junior Helpdesk Technician can’t handle as well as any projects that require on-site implementation.
When help is needed the Field Engineer can turn to the Service Delivery Manager for guidance and support.
Job specifics
- Providing a first point of contact for customers through our helpdesk, be it via phone, email or ticket
- Delight our Clients with a Friendly, Quick and Helpful Experience
- Provide the Client with remote troubleshooting when not on site
- Perform maintenance callouts
- Carry out onsite installations
- Perform site surveys
- Available at least 1 Saturday per month of any possible callout/installations
- Undertake other duties as required by the Service Delivery Coordinator, Service Delivery Manager or CTO
Use of our ticketing system
- Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work though our Ticketing System
- Make sure that Client Documentation is well maintained
- Split tickets that have several issues into their own individual ticket
- Make sure that tickets aren’t “stale” throughout the process
Essential to have
- Must have a full UK driving license
- Must be a UK resident with the right to work in the UK
- A love of (and ability to) Solve Problems & Challenges
- Great Communications skills, founded in being a good listener
- Advanced understanding of configuring supporting and troubleshooting windows server operating systems
- Good understanding of Active Directory, DHCP, DNS, Group Policies and File / Print Services.
- Advanced understanding of configuring, supporting and troubleshooting windows desktop operating systems
- Good understanding of networks
- Advanced understanding of IT Hardware and remote installations
- Experience of working with the Microsoft 365 Platform
- Knowledge of VoIP telephony
- Experience in providing support via remote tools
- Advanced understanding of computer hardware and business applications
- Advanced diagnosis skills of technical issues related of end-user hardware & software and network devices
- Advanced experience and understanding of structured cabling (tidy cable management is a must)
- Understanding of installing and maintaining networking and VoIP equipment
- Advanced experience and knowledge of working with the Microsoft 365 Platform
- Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc)
- Advanced experience working with vendors for expedited troubleshooting of hardware and software systems
- The ability to keep up with & adapt to the fast-paced IT world
- Full Clean UK driving licence
- No criminal convictions
- The ability to keep up with & adapt to the fast-paced IT world
Nice to have Experience in healthcare IT
- Experience of Digital X-Ray systems
- Experience using of Microsoft Azure
- Experience of using Datto PSA and RMM
- Experience of using Shadow Protect backup solutions
- Experience working either on a Helpdesk or for a Managed Service Provider (MSP) / IT Support Business.
Benefits 20 days holiday
- Company Van
- Pension
- Mobile Phone
- Laptop
- VoIP Phone
Career growthFor someone looking to progress their role, the Field Engineer naturally leads into roles such as the Team Leaders, Support Manager, Service Delivery Manager or CTO
Job Type: Full-time
Salary: £25,000.00-£35,000.00 per year
Benefits:
- Company pension
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Glasgow: reliably commute or plan to relocate before starting work (required)
Education:
- Certificate of Higher Education (preferred)
Experience:
- Technical support: 3 years (required)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Willingness to travel:
- 75% (required)
Work Location: On the road
Reference ID: MM020623/06
Expected start date: 01/08/2023
