Field Service Engineer

Field Service Engineer Leeds, England

Intelligent Resource Ltd
Full Time Leeds, England 23000 - 26000 GBP ANNUAL Today
Job description

Intelligent Resource is working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. We have several Permanent opportunities for Field Services Engineers based across the UK. This role is based in Leeds, on a permanent basis.

Field Services Engineer

Full-time permanent role

£23,000 – £26,000 depending on experience

Role Overview:

Working as a Field Services Engineer, your role will include the maintenance and support for field based clients. You will provide on-site support for client’s IT hardware devices. You will cover a geographic area, where the average travel time per ticket is 30 minutes nationally. All tasks should be completed in line with company technical and quality standards and procedures as well as ensuring a high degree of customer satisfaction is provided. The role is Monday to Friday 9.00am to 5.30pm standard working hours with the requirement for out of hours standby. This is as standard, 1 week in every 4. Overtime and standby are paid in line with company policy.

Responsibilities/Accountability:

  • To attend all incidents/requests as directed by the Customer Incident Centre in a courteous and customer focused fashion as per your engineering work instruction guidelines
  • Ensure assigned incidents are monitored, updated and progressed in a timely manner
  • Use areas of technical expertise and experience to provide training support, coaching and guidance to Junior Field Service engineers
  • Co-ordinate between clients and vendors to ensure timely resolution of problems.
  • Provide a high degree of customer satisfaction in all work undertaken

Essential Skills:

  • A full valid UK drivers licence
  • Able to demonstrate the right to work in the UK
  • Be prepared to undergo a Baseline Personnel Security Standard (BPSS) check
  • Ability to resolve hardware issues and basic software problems
  • Capable of building (o/s and required software) and deploying PCs (desktop and Laptop)
  • Good understanding of IT systems and environments
  • Strong customer service skills
  • Analytical and problem solving mindset

Preferred but not essential skills:

  • MCSE certification
  • Manufacturer Enterprise server certification
  • SAN Server
  • A+
  • Network+/CCNA
  • Dell / Other vendor Certification to Enterprise level or above
  • Experience in a data centre and in smart space technology is advantageous.

Our offer to you:

  • Salary range £23,000 to £26,000 per annum depending on experience
  • Full training provided as part of robust induction process
  • Access to the certification programme for one of the world’s leading IT manufacturers.
  • Access to in house training & development platform with options of technical, managerial and industry recognised courses such as CCNA, ITIL, PRINCE2 etc
  • A minimum of 25 days holiday (opportunity to buy/sell extra days) plus all UK bank holidays
  • Company Pension Scheme
  • Life assurance
  • Private medical cover after 12 months
  • Business Mileage Fuel Card
  • Car allowance
  • Laptop, smartphone and tools provided
  • Employee referral programme – you could earn £750 if your referral is successful
  • There are also great range of flexible benefits that aim to provide something for everyone, so whether you want shopping and gym discounts, insurance or healthcare we’ve got you covered
  • Access to our free Employee Assistance Programme providing 24/7 advice and support across a wealth of topics such as personal legal support, counselling services, child and elder care referrals
  • Volunteering day–in support of social actions all UK employees can take 1 day paid leave per year to participate in local volunteering projects

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Intelligent Resource acts as both an employment business and as an employment agency.

Job Types: Full-time, Permanent

Salary: £23,000.00-£26,000.00 per year

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to commute/relocate:

  • Leeds: reliably commute or plan to relocate before starting work (required)

Speak with the employer
+91 9599237701

Field Service Engineer
Intelligent Resource Ltd

www.intelligent-resource.com
Reading, United Kingdom
Peter Holliday
Unknown / Non-Applicable
51 to 200 Employees
Subsidiary or Business Segment
HR Consulting
1979
Related Jobs

All Related Listed jobs

delivery driver
AH & Co Bovey Tracey, England 21674 - GBP HOURLY Today

AW is hiring!

We are after experienced delivery drivers to take on a part-time position for our company, you will be responsible for...

Care Home Support Worker
Kingsley Healthcare Brackley, England 11.25 GBP HOURLY Today

This stylish care home is conveniently situated on the edge of town and within easy reach of Northampton or Oxford. Reports to: Nurse/Senior Support Worker.

janitor
Rendall and Rittner London, England 25166 - GBP ANNUAL Today

Cleaning Operative position at Rendall & Rittner (Royal Arsenal Waterfront, SE18)


Location –...

Receptionist
Mercure Liverpool Atlantic Tower Hotel Liverpool, England 10.42 GBP HOURLY Today

Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

Assistant Data Analyst
Places for People Bath, England 26760 GBP ANNUAL Today

Extra perks including huge discounts and offers from shops, cinemas and much more. This will involve reporting on all company data in relation to our tenancies,