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Job Description:

Job Title: Field Service Engineer

Salary: £43,500 - £54,000 (Depending on Experience)

Location : Peterborough, Cambridgeshire

Travel Requirements : 50% (Occasionally with short notice)

Benefits: 25 days annual leave,

10% bonus

Contributory pension scheme- Caterpillar will double the employee's contribution Up to 10%

Contributory share scheme- Caterpillar will matched 50% of the employee's contribution

CAT Flexible Benefits (contains amongst other benefits, the option to purchase private healthcare, dental care and extra annual leave with business conditions allowing)

Relocation/ Sponsorship: not supported for this position

Flexible working arrangements will be considered for this role, in-line with the needs of the business.

Who is Caterpillar? What do we do?

Caterpillar is a world leader in construction and mining equipment—creating innovative, cutting-edge products

and services that help our customers build the world around us. With that level of impact comes the platform

to care for the world, we work in. That’s why we lead sustainable green initiatives to preserve the environment,

help reduce poverty with the Caterpillar Foundation and stay involved in the communities we help build.

What will Caterpillar do for you?

From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.

You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.

Job Opportunity:

What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters.

Caterpillar’s Energy and Transportation Division is currently seeking a Field Service Engineer for IPSD’s European Field Service Engineering team, located in Peterborough UK. As a Field Service Engineer, you will be part of the Caterpillar Industrial Power Systems Division (EAME) Service & Customer Support team, who have responsibility for supporting all CAT & Perkins engine products, 0.5-18 Litre, in region.

This is a key, customer facing product support role, where you will be assisting with the identification, communication, diagnosis and resolution of engine quality and performance related issues negatively impacting sales, customer satisfaction, warranty expenditure or brand reputation on a wide range of product.

The role requires you to develop a trusting customer relationship, both internally and externally, present a professional image and provide service solutions through World Class customer service.

Job Responsibilities and Duties:

• Plan and conduct field visits on identified machines, assisting dealers and OEMs with complex fault diagnosis and rectification, minimising machine downtime and customer pain. Ensure repairs are carried out to the highest standard, providing a “First Time Fix” to the customer.

• Provide dealer training and assessment based on field engineering expertise in conjunction with ongoing product support initiatives.

• Follow Proto and Pilot products during the NPI phase, document identified issues through PPRD, and carry out reworks and up-certification work as needed.

• Support DSN analysts with rapid resolution of field queries raised through the technical helpdesk.

• Attend customer manufacturing facilities to inspect, investigate or rectify identified component quality or performance related issues to assist factory teams with problem identification and containment.

• Manage own development, continuously learning through experience.

• Conduct all work practices in line with company health and safety policies.

• Configure and dispatch telematics devices as needed to monitor and collect data to aid issue investigations and troubleshooting efforts. Perform SC2 data analysis on as needed basis to better troubleshoot field issues.

• Support CPI/DSN investigations working with dealers and engineering to help determine root cause of the problem and collect any information needed to support issues investigation.

Skills and Experience:

Candidates will have gained the following skills and experience through previous roles:

• Product related and/or field experience or Bachelors’ degree in Engineering

• Knowledge of diesel engines, aftertreatment systems and control strategies

• Ability to work under pressure, performing multiple assignments, whilst focusing on meeting the needs of the customer

• Self-starter with the ability to work with minimal supervision and as part of a wider team

• Strong data analysis and interpretation capabilities

• Proven analytical, problem solving and organisational skills

• Prior experience with troubleshooting and diagnostics

Candidates may have gained the following skills and experience through previous roles:

• Advanced Engineering Degree

• Prior field service or product support experience

• Advanced Failure Analysis and service engineering experience

• Telematics device configuration and monitoring (SC2, SC2 Lite, etc)

• Working knowledge of Vector CANape, DATK/Forecast/CAT ET, Perkins EST or similar tools

• Strong business acumen

• Strong mechanical aptitude

• Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)

NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.

Pending the number of applications, the criteria for the position may be enhanced to facilitate shortlisting.

Caterpillar is an Equal Opportunity Employer (EEO).

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