field service engineer

field service engineer Dundee, Scotland

Abbott
Full Time Dundee, Scotland 10.56 - 12.04 GBP Today
Job description

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions. Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

Our technical service team is currently recruiting for a Technical Service

Specialist to support Scotland.

WHAT YOU’LL DO

The Technical Service Specialist is responsible for providing support to our customer base, you will be responsible for handling installations and deinstallations, repairs, instrument hardware or software upgrades and providing basic training to customers and Abbott Ambassadors.

  • Schedule and perform planned maintenance (PM) activities
  • Perform new customers and laboratory site inspections for new contract / tender preparations and design for new installations
  • Conduct / assist with installation of instruments, AbbottLink, and automation and deinstallations
  • Perform IQOQ (Installation Qualification Operation Qualification) procedures during and after installation
  • Assist with customer business reviews
  • Schedule, perform and document hardware and software updates (TSBs)
  • Deliver basic customer operator introductory trainings post install or post hardware or software upgrade
  • Perform basic technical coaching and training to other Technical Service Specialists

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

  • Bachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
  • Proven track record in a similar position, supported by management and customer references
  • Successful engagement with customers, specifically key stakeholders and lab staff.
  • Excellent product and industry knowledge
  • Excellent experience and process skills of the business functions service delivery.
  • Excellent communication skills
  • Ability to identify and drive resolution of issues
  • Technical expert for product line responsibility
  • Coaching and training skills
  • Excellent experience in use of analytical tools and software

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career.

As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

field service engineer
Abbott

www.abbott.com
Abbott Park, United States
Robert Ford
$10+ billion (USD)
10000+ Employees
Company - Public
Healthcare Services & Hospitals
1888
Related Jobs

All Related Listed jobs

Laboratory Technician
Liverpool University Hospitals NHS Foundation Trust Liverpool, England 22816 - 24336 GBP ANNUAL Today

The CRU Laboratory collects, processes and stores biological samples from consenting adult patients and volunteers from a variety of clinical trial studies.

Customer Assistant
Marks & Spencer Bristol, England 10.9 GBP HOURLY Today

To deliver a great shopping experience for their customers, putting customers before task every time. Serve our customers efficiently and brilliantly well on

Studentship -Better together: Multi-sensory social intervention to improve spatial skills in primary education
University College London London, England Today

This studentship builds on prior basic research to develop a novel social educational intervention to strengthen spatial skills and science-interest in Key

Senior Deep Learning Researcher, ASR (PhD)
AssemblyAI - Remote London, England Today

$1K budget for your home office setup. Our ASR models already outperform companies like Google, AWS, and Microsoft - which is why hundreds of companies and

Retail Sales Assistant - ELY
Grape Tree Ely, England 7.49 - 10.45 GBP HOURLY Today

As a Retail Sales Assistant of Grape Tree, you need to ensure that the store is well stocked, clean and tidy and that customers leave the store with a lasting