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Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products.

Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world.

SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees, and we are committed to creating a working environment that is built on a foundation of respect and inclusion, where everyone can contribute, advance on merit, and realize their full potential

Sims Lifecycle Services (SLS) plays a critical role in helping businesses and data centres manage the profound shift in how and where technology is managed. As a worldwide leader in IT asset and cloud infrastructure reuse, redeployment and recycling, SLS offers IT asset disposition (ITAD) and e-waste recycling solutions for businesses. In business since 2002, our new name, Sims Lifecycle Services (SLS), reflects how dramatically our industry has changed in the last 20 years. SLS will continue to drive circular economy initiatives with our clients and ensure data safe solutions in everything we do.

Sims Lifecycle Services is a business division of Sims Limited, a publicly traded company. SLS plays an integral role in the circular economy by making resources available for future use. Our purpose, create a world without waste to preserve our planet, is what drives us to constantly innovate and offer new solutions in the circular economy for consumers, businesses, governments and communities around the world.

We’re looking for a highly motivated Field Service and Logistics Manager to join our team. You will ensure that all Field Service activities at client sites and data centres are executed and there is a sufficient amount of on boarded logistics providers to meet our SLA obligations with clients whilst developing the available capabilities and capacities to support future growth. The successful candidate will be part of a team working reporting directly into the Global Service Delivery Director.

Key Responsibilities

• Responsible for logistics and field service performance matches client SLA’s with capacity to meet the current and forecasted (and shared) expected volumes
• Ensure that all relevant SOP’s and other documentation detailing how Logistics and field service tasks exists and is up to date
• Oversee planned workloads and available resources to ensure that financial performance can be protected
• Identify requirements and procure services required, following company onboarding process, to meet expected demand across the region for logistics
• Identify required equipment required to meet expected demand for logistics, and raise required capital expenditure requests with justification in a timely manner. Ensure same is being done for Field Services.
• Develop relevant KPI’s to allow performance to be measured and monitored for all suppliers
• Work closely with IT and Client Operations on solutions for recording all onsite information needed by SLS to validate services performed.
• Work closely with the Commercial teams to understand changes in client needs, and to understand Sales pipeline in order to ensure sufficient capacity is maintained. Also, to ensure that the onsite service and logistics strategies are maintained and assist with the development of new service strategies.
• Serve as the SLS point of contact for client inquiries and escalations, while taking the lead on resolving any questions or issues with Logistics.
• Ensure the required documentation (e.g., Certificates of Data Destruction, Bills of Lading, etc.) for the onsite service is created accurately, provided to the client site contact and/or data center personnel before leaving the site, and all files/documentation is submitted to the Client Operations team within the set SLA.
• Ensure partners are fully trained on handling and packaging standards, to ensure no damage occurs to client equipment in transport.
• Ensure that departmental processes are built within an effective ISO management system framework, and continuous improvement methods (Plan, Do, Check, Act)
• Participate in the design and development of new client driven services, create the necessary departmental practises and processes to delivery these services in a consistent and defined way.
• Work with Business Process and IT teams on new development requirements which are necessary to support the services and processes of the Logistics and Field Services departments, including solution design and deployment to live environment.
• Must be prepared to travel across EMEA region as required.

Key Skills/Competencies

• Adapts to change, open to new ideas and responsibilities. Ability to respond appropriately to situations and take effective action.
• Analyses data sources and possible solutions and makes independent judgments, decisions, and recommendations.
• Works calmly under pressure maintaining composure and professionalism.
• Ability to build and maintain strong relationships with other key influencers.
• Ability to listen and understand instructions, communicate appropriately and clearly, deliver presentations.
• Works exceptionally well with customers or clients, promotes a positive image of the company, consistently aims for customer excellence and strives to solve issues raised by clients/ customers.
• Builds strong relationships, is flexible/adaptable, works well with others, solicits feedback.
• Provides strong leadership and sets a good example, skilled decision maker, motivator, and encourager.
• Ability to manage changing priorities and prioritize critical tasks to ensure successful delivery of clients’ expectations

Qualifications

• Experience of team leadership, project management or procurement in a professional environment
• Experience in one or more of the following areas: field services management, server de-installations, server management, IT equipment de-installations, IT hardware management, sub-contractor management.
• Experience in managing personnel across multiple countries is preferable.
• Ability to effectively use Project Management and business management skills and lead multiple projects. ITIL or PM qualification preferable.
• Thorough knowledge of industry best practices and marketplace associated within Field Services and Logistics in a technical environment, or within the ITAD industry.
• Full UK driving licence

With a promote-from-within philosophy and a variety of programs available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimizes waste and protects the environment.

A career with SLS provides you with the opportunity to work with an organization whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits.

Find Out More…

Please visit www.simslifecycle.com for more information on SLS and its commitment to sustainability.

SIMS LIMITED IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER. WE VALUE THE DIVERSITY OF ALL OF OUR EMPLOYEES AND ARE COMMITTED TO CREATING AN INCLUSIVE WORKING ENVIRONMENT WHERE EVERYONE CAN CONTRIBUTE, ADVANCE ON MERIT, AND REALISE THEIR FULL POTENTIAL. SIMS LIMITED DOES NOT DISCRIMINATE ON THE BASIS OF AGE, GENDER REASSIGNMENT, BEING MARRIED OR IN A CIVIL PARTNERSHIP, BEING PREGNANT OR ON MATERNITY LEAVE, DISABILITY, RACE INCLUDING COLOUR, NATIONALITY, ETHNIC OR NATIONAL ORIGIN, RELIGION OR BELIEF, SEX, SEXUAL ORIENTATION, OR ANY OTHER BASIS COVERED BY APPROPRIATE LAW. ALL EMPLOYMENT IS DECIDED ON THE BASIS OF QUALIFICATIONS, MERIT, AND BUSINESS NEED.