Field Operations Manager

Field Operations Manager London, England

Thames Water Utilites
Full Time London, England 34400 - 47000 GBP ANNUAL Today
Job description

Who are we?

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

We are looking for a Field Operations Manager to be based at Deptford. This is a Monday-Friday position.

We are paying between £34,400- £47,000 depending on skills and experiences.

What you will be doing

  • You will be directing and developing a team of technicians and/or contractors to deliver excellent customer service and operational performance in Clean Water Networks across a defined geographical area.
  • Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of capital delivery projects.
  • Monitor and driving performance against key metrics to make sure all work is responded to in timely fashion.
  • Direct and develop technicians by setting measurable goals, holding team meetings, one to one’s, completing PDR process and creating individual development training plans.
  • Promote a culture of engagement and motivation within the team.
  • Conduct regular site visits to assess the quality of work being completed by your team.
  • Take team responsibility for safe working practices which comply with company procedures.
  • Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

We’re looking for you to:

  • The ideal candidate will have experience in directing, developing and performance managing a field-based operatives.
  • Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety and wellbeing aware.
  • You will be fully proficient in use of Microsoft Office as well as planning and reporting software.
  • Formal influence and management qualifications are desirable (but not essential).
  • Knowledge and understanding of the clean water network are desirable (although not essential) as well as the ability to converse with managers and stakeholders.
  • Driver’s licence required.

What’s in it for you.

Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding, and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

We’re also proud to embrace and promote diversity and believe that creating a workforce that reflects the communities we serve will help us to thrive. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close a vacancy earlier than the advertised date. This is so we can manage all the applications properly and give candidates a positive experience. Once closed, we can’t consider any further applications, so please submit your application as soon as possible to avoid disappointment.

Field Operations Manager
Thames Water Utilites

corporate.thameswater.co.uk
Reading, United Kingdom
Sarah Bentley
$2 to $5 billion (USD)
5001 to 10000 Employees
Company - Private
Energy & Utilities
1989
Related Jobs

All Related Listed jobs

Supervisor
LEGO London, England 66000 - 85000 GBP ANNUAL Today

Core Responsibilities Assists the ASM and SM in maintaining holiday, attendance, and team scheduling Effectively supervise Sales Associates during the shift

Supermarket Assistant
Waitrose Winchester, England 10.5 - 11.48 GBP HOURLY Today

The role of a supermarket assistant involves a range of tasks, including advising and serving customers, moving and replenishing stock, carrying out

Communications, Marketing and Events Officer
University College London London, England 32331 - 37548 GBP ANNUAL Today

; web communications (website, e-newsletters, social media posts, mailing lists etc.). This could include social media strategy and content, content development

Delivery Driver
Malvern Tyres Cwmbran, Wales 21744 GBP ANNUAL Today

Delivery driver experience: 1 year (preferred). Cwmbran: reliably commute or plan to relocate before starting work (required).

Finance Assistant - Office-based, Hybrid or Fully-Remote
Visionable Lamberhurst, England 30000 - 40000 GBP ANNUAL Today

Creating sales invoices and chasing suppliers for payments (credit control). To liaise with and answer financial queries from internal and external stakeholders