field manager Croydon, England
Job description
12-month secondment / Fixed Term contract
We’ve been in Britain’s homes for over 200 years. But at British Gas, we’ve never been more excited about the future.
Right now, we’re at a pivotal moment. As well as leading our customers through a once-in-a-generation cost of living crisis, we’ve got big plans to get our homes closer to Net Zero.
That’s why we need a brilliant Revenue Protection Field Manager to help us get to where we’re going. You’ll bring bags of energy, know-how and passion to our family of door-opening brands, including British Gas and Hive. And you’ll join a team who are just as focused delivering on fantastic results as you are.
You will lead, develop and support a team of Revenue Protection Officers, whilst supporting the implementation of strategies as part of the Revenue Protection management team.
You’ll ensure customers are treated fairly and lead a culture of safety for staff, customers and contractors within the operation as well as working to maximise the profitability of the Revenue Protection Unit through performance management of their team.
Key Accountabilities:
Set and monitor Revenue Protection Officer performance targets and review regularly, meet agreed Revenue Protection targets based on commercial awareness and develop intelligence that will enhance theft detection
Where warrants are executed ensure that the British Gas brand remains protected
Ensure that working instructions are adhered to as well as manage and drive a leading health and safety culture within the RPU
Recruit, train, motivate and develop an industry leading, qualified team of Revenue Protection Officers to meet the present and future needs of the business, developing and promoting an organisational culture that delivers continuous improvement.
Ensure field resources are appropriately deployed to achieve the maximum benefit
Ensure success is recognised and rewarded and a culture of best practice is developed
Identify and explore opportunities to reduce gas and electricity imbalance
Ensure all complaints are captured and recorded and subsequently resolved in a timely manner
Develop an environment of learning from complaints to ensure continuous improvement
Be responsible for maximising efficiency and ensuring compliance with internal policy and industry standards for your team
Apply British Gas values in all day-to-day activities
Skills, knowledge & expertise required to succeed in this role:
Detailed knowledge of energy theft detection processes
Aware of the commercial aims and objectives of British Gas
Thorough understanding of the Theft of Energy codes of practice
Ability to influence internal and external customers and stakeholders
The ability to communicate effectively at differing levels
Thorough knowledge and understanding of managing a field operation
Strategic thinking and decision making, impact and influencing skills
Effective networking & stakeholder management
Effective decision making & communication
Understanding our customer & driving cultural change
Highly motivated & self-driven as well as passionate about energy theft detection and able to convey this to others
Effective decision making with the ability to make sound business judgements where business conflicts may exist.
Strong communicator with the ability to multi-task and stay organised.
This is a Leadership role that will develop a work force who’ll continue to lead the industry in the detection and prevention theft of energy. You will lead a field-based team of 15 Revenue Protection Officers and be responsible for the delivery of the Ofgem Must Read Derogation Target
Please provide a CV and cover letter with your application
Competitive salary and bonus potential
Employee Energy Allowance at 15% of the government price cap
Pension scheme
Electric car lease scheme
- 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team – a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!
PLEASE APPLY ONLINE by hitting the 'Apply' button.
Applications will ONLY be accepted via the ‘Apply’ button.
This role is being handled by the Centrica recruitment team and NO agency contact is required.
