Field IT Support London, England
Job description
Job Summary:
Field IT Support
Location: London, Flexible with UK Wide Travel
Division: Ticketmaster UK – Enterprise Support
Line Manager: Technology Support Manager
Contract Terms: Permanent, 40 hours per week
THE TEAM
The Technology Support team are a customer focused service delivery team providing technical support and installations services across the various business units and client base. We are a key department responsible for the successful delivery of major events and festivals as well as ensuring the ongoing support and maintenance of our fixed client base and owned and operated venues. Focused on providing high levels of customer and client satisfaction we are driven to provide safe, secure and reliable solutions and services that enables fans to enjoy the experience of Live
THE JOB
The Technology Support Specialist will focus their day to day by providing support to our clients and the wider Ticketmaster and Live Nation business either remotely or in person. Supporting a wide range of products, peripherals and Ticketmaster proprietary software you will need to be technology focused and customer-centric.
Outside of the day to day norm The Technology Support Specialist will often work in the pressurised but enjoyable environment of festivals and outdoor events installing and supporting a wide range of hardware and software solutions that provide fans with a seamless and enjoyable experience attending live events.
WHAT YOU WILL BE DOING
- Installation and support of Ticketmaster proprietary software and hardware (e.g. ticket printers, handheld devices and Point of Sale)
- Installing and supporting network devices including wireless access points, routers, switches, bridges etc
- Upgrading and replacing hardware and software as and when required
- Configuring and testing of the Ticketmaster hardware and software
- Diagnosing and remediation of issues and problems both remotely and on-site
- Raising incidents and updating Ticketmaster’s incident management software
- Tracking assets and updating Ticketmaster’s asset management software
- Minimise incidents and service disruption by providing proactive support and maintenance
- Coordinating and liaising with clients prior to installation and live event attendance
- Working with third party providers and contractors often in a lead capacity
- Provide on-site end user training and demonstration of Ticketmaster products
- Updating and maintaining technical and operational documentation
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
- Knowledge of networking and networking terminology both wired and wireless
- Knowledge of the Microsoft Operating Systems and Office Suite of products
- Knowledge of Android/IOS and App based software
- Problem solving and analytical skills
- Communications skills both verbal and written
- Clean Driving Licence
YOU (BEHAVIOURAL SKILLS)
- Trustworthy and dependable
- Conscientious and reliable
- Flexible and adaptable
- Motivated and driven
- Focused and passionate
TICKETMASTER VALUES
Rock Solid Reliability – I earn the trust of clients, co-workers and fans; I set clear expectations; I deliver high quality work on time and on task; I take the time to do things right
Winning Teamwork – I collaborate with others; I share information openly; I listen and take time to empathise and understand where others are coming from; I show recognition and appreciation for the contributions of others
Act with Integrity – I am proud of the way I represent myself and the company to others; I act with good intentions; I have direct, honest conversations while creating a safe work environment for open dialogue; I represent information and data accurately and completely
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
CULTURE
We’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favourite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
We have a ‘Fan First’ mindset, placing customers at the heart of everything we do. Whether working behind the scenes or engaging directly with the ‘Fan’ you will be part of a culture that supports and enriches the fan experience. Your work, our passion… delivering world class experiences – Fan First. #LI-JCK
