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Field Engineer

VN104

Full-Time

Lincoln

We’re Upp, and we’re building a world class, full-fibre broadband network to serve residential customers and businesses across the East of England and beyond.

We’re a start-up, but our leadership team is brimming with experience from some of the UK’s leading telecommunications companies. Although we’ve only been up and running a short amount of time, our growth trajectory is ambitious, bold and exciting.

Exciting times lie ahead for employees and customers alike as we ramp up our rollout across more towns in Lincolnshire and Norfolk and we start delivering next level broadband to the communities that need it most.

We know we need an amazing team to help us achieve our ambitious goals so we are committed to being a great place to work. By joining us at this early stage the opportunities for progression, growth and career development are great. The potential here at Upp is huge.

We believe that Positivity is a magic ingredient. We assume positive intent, we enjoy our work and we have fun together. And we also believe in Winning together - we thrive on teamwork and win or lose, we keep learning.

Does this sound like the kind of place you want to work? If so keep reading….

As part of the overall Network Operations and Customer experience function, you will perform customer installations along with break fix and maintenance work of our services. You will provide an exceptional customer experience throughout the installation process, where our customers will be connected to Upp’s network and begin their super-fast journey with us. This is a great opportunity to be at the heart of our full fibre roll out and part of an organisation that thrives on delivering a world class service to our simple, intelligent processes and technologies.

As a Field Engineer, you will perform customer installs and maintenance of our network infrastructure along with delivering an exceptional experience to our customers.

So what does the role look like day-to-day?
Key responsibilities include…

To provide our customers with an exceptional service and experience throughout the installation process.

To ensure the customers services is tested and working before leaving customer premises. (Right first time)

To perform thorough pre installation survey’s and documenting output to enable effective and efficient right first time installation on the day of the customer appointment.

To produce quality A55 documentation where Civils works is required to clear blocked ducts to enable completion of customer installation.

To ensure that any customer related issues are managed effectively through to resolution.

Work closely with Customer experience team to understand drivers for installation faults and to help drive continuous improvements.

Assess installation methods with customer to ensure it is convenient for the customer as well as providing guidance and consultation on the best method and route to our fibre into the customers property.

Responsible for troubleshooting and diagnosing fibre fault and being creative and tenacious in identifying solutions to resolve problems.

To perform a clean and thorough installation process and to comply to Health and safety standards throughout.

Ensure site set up in accordance with Health & Safety requirements.

Ensure that all work activities comply with environmental regulations and standards.

Conduct daily checks of Van, plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates.

Knowledge of installation standards, specifications and methods supporting Pole and Ducted infrastructure.

Ability to perform site surveys and establish appropriate installation routes and methods.

Experienced with field-based fault finding and repair techniques including remote diagnostics.

Good working knowledge of customer CPE including interface elements such routers and optical interfaces.

Good knowledge of fibre optic termination, installation and testing equipment.

Good working knowledge of Health and Safety, including reviewing Method Statements and Risk Assessments.

Experienced in conducting inspections/ audits in safety procedures, specification & legislative compliance, and performance.

Knowledge in excavation and reinstatement methods and materials used.

Knowledge of air blown fibre networks.

Strong understanding of planning packs, straight Line Diagrams (SLD) and Fibre allocation Sheets.

OTDR experience EXFO, CMA NETTEST, ANRITSU, NOYES, VIAVI or similar

Good working knowledge of Microsoft Office, including Excel & Word.

Proactive and driven approach.

Excellent communication skills; including the ability to communicate technical information to non-technical colleagues.

Full, clean Driving Licence & willing to travel

NRSWA certification

At least 3 years’ experience in a Fibre installation / Technical role.

Up to 10% annual bonus

25 days annual leave, plus bank holidays

Employee–Equity Plan

Death in service 4x salary

Health cash plan – including access to GP, dental, physio and wellbeing services

Gym & retail discounts

Company vehicle

29,400.00 - 34,000.00

United Kingdom