Field Customer Technician Bristol, England
Job description
We are currently recruiting for a Field Customer Technician, internally known as a Metering Surveyor on a permanent basis, this is an exciting position within the metering team and will be a technical customer facing role.
What will you be doing?
In this varied field-based role, you’ll be out and about in our supply area carrying out site surveys, both external and internal, and installing water meters where possible.
Day to day you’ll be…
- Visiting customer premises to survey their water supply to determine the most appropriate location to fit a meter
- Engaging with customers
- Where possible, fitting meters in existing stop-tap boxes
- Carrying out water supply route checks
- Tracing underground pipes and utilities using a Cat & Genny equipment
- Using mobile technology to update job information to provide an accurate record of what work has been carried out on site
- Where follow-up work is required, providing accurate information and direction
- Provide assistance and advice to contractors as necessary, particularly in the location of existing water supplies
- Attending Team meetings and 1 to 1’s
What we’re looking for...
We need someone who has a positive, customer focussed mindset and desire and commitment to develop. You will need to be comfortable working on your own and as part of a great remote team.
All the other training you’ll need to progress within the role will be provided.
- A full U.K Driving Licence is essential
- Great problem-solving skills
- Good level of fitness and the role has some physical elements
- Excellent customer service skills, with effective communication and interpersonal skills
- Computer literacy and familiarity with basic software packages
- Hardworking and self-motivated, with the ability to build trust & learn new skills
- Flexible team player with excellent time management
- Knowledge and appreciation of operational health and safety
What’s in it for you?
As well as a friendly, supportive working environment and opportunities for development, the role also offers:
- 5% bonus opportunity
- 23 days holiday, plus bank holidays (you can also buy/ sell up to 5 days)
- Pension: We put in 8% if you put in 4%
- Flexible, supportive friendly working environment
- Access to flexible benefits and discounts via our portal
- Free onsite parking when you’re in the office
