Field Based Telephony Engineer North West England
Job description
Location: Telford and North West
Salary: £24,000 – £32,000 DOE
Reporting to: Implementation and Support Engineer Team Leader
Permanent Position.
Introduction
Here at Enreach we’re all about communication. As a provider of cloud phone systems, broadband, mobile and IT, we help thousands of businesses to communicate with their colleagues and customers, making business technology, connectivity, and productivity integration easy for organisations as they grow.
As part of the wider European Enreach Group, we have over 1,100 colleagues across Europe and provide leading solutions to businesses of all shapes and sizes.
As a leading telecoms provider, our customers are at the heart of everything we do, and we’re looking for the right person to join us as part of our growing team.
An exciting opportunity has arisen in our engineering team and we’re looking for the right person to join us and help us work wonders.
The Role
We’re looking for an enthusiastic, energetic and self-motivated team player with experience of working in an exciting, fast-paced environment to join our Engineering team.
You will promote the importance of customer needs blended with the strategic needs of the business. You will ensure the quality of SLAs and service, maximising output and ensuring efficiency is met/exceeded.
This role focuses significantly on improving customer service delivery, brand loyalty and the market perception of Enreach.
Key Responsibilities as a Field Telephony Engineer
- Answer customer support queries via telephone, email and our support ticketing system and escalate where needed
- Installation of on-site cabling & equipment, including PBX and cloud-based technology
- Maintenance visits for fault repairs
- Surveying of potential new customers or additional work for existing customers
- Keeping our remote access databases up to date with backups and access information
- Deliver outstanding customer experience at all times
Who we’re looking for:
- The talented individual will be an accomplished professional with a demonstrable record of achievement who enjoys challenges, working to tight deadlines and has a can-do attitude
- A professional who has the ability to work on their own as well as part of a team
- Meticulous approach with effective written and oral communication
- Proven telephony support skills
- Ability to work to work to deadlines
- Willing and able to adjust to multiple demands and shifting priorities
- Excellent customer service and organisation skills
- Networking knowledge, experience of routers/Wi-Fi/switches and service of a technical nature
- Skills in Avaya, NEC, Panasonic, Samsung or hosted telephony would be advantageous but not necessary to have all systems
What’s in it for me?
- Be part of something special
- Expanding business with ambitious growth plans
- 23 days holiday (additional 5 days for long service)
- Birthdays off
- Pension and healthcare scheme
- Life cover
- Perkbox – access to over 250 discounts
- Strong social ethos
- Accredited Investors in People organisation
