FCCO Workflow Analyst Glasgow, Scotland
Job description
FCCO Workflow Analyst
Glasgow
As a Barclays FCCO Workflow Analyst, get this exciting opportunity to provide planning support for the successful running of services within Financial Crime Operations (FCO). For this role, you will cover aspects of supply and demand planning, forward forecasting and modelling, Business Continuity Management, operations oversight, SLA management, resource planning and incident management.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We’re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month, or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally can request work patterns to reflect their personal circumstances. Please discuss the detail of the working pattern options for the role with the hiring manager.
What will you be doing?
• Managing capacity across multiple teams, effectively
- Identifying if extensions are required to SLA across multiple processes and completing formal steps to ensure SLAs are met
- Directing at a management level across multiple teams, liaising/communicating with senior members
- Providing operational analytics to enable management and senior management to make operational decisions
- Evaluating historic and current volumes trends to be able to prepare weekly, monthly and annual forecast report.
- Delivering strategic projects and initiatives
What we’re looking for:
• Excellent ability to communicate and collaborate at all levels
- Proven ability to explain complex requirements to Senior and Middle Management to deliver desired outcomes
- Broad knowledge and understanding to help make risk based results
- Excellent accuracy skills with good attention to detail
Skills that will help you in the role:
• Broad experience as an Operations Analyst/Analyst
- Previous experience in and understanding of Financial Crime/Regulated Environment
- Ensuring compliance with Barclays Group Financial Crime policies
- Supporting the area with an evolving and ever changing environment; embracing all encounters
Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential. Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists. A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.
#LI-Remote and #LI-Hybrid
#LI-St2022
