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Fashion Marketing & CRM - Internship London, England

Chanel

Full Time London, England 10.56 - 12.04 GBP Today

Job description

FASHION MARKETING & CRM INTERN

Reports to: Senior Clienting & Insights Manager

Location: London Headquarters, UK

Contract: Fixed Term Contract; 12 Months. Start date is Feb/March 2023.

Your role @Chanel:

A broad role that supports the activities of the Fashion Marketing and CRM team to ensure strong support of our retail teams and implementation of a luxury experience for our clients through all touchpoints. You will collaborate with various departments at both a UK & Global level, exchanging information and liaising with various levels of management. A willingness to learn quickly, problem solve and a strong attention to detail will be key to success in this role.

What impact you can create at Chanel:

Client Intelligence
- Produce strategic client analysis for key management meetings & presentations
- Run regular client reports to support boutique teams with their clienteling objectives
- Assist in maintenance of a healthy client database through updating, merging & responding to data access requests

Communications & Direct Marketing
- Support Digital Marketing communications through the briefing, testing & analysis of email campaigns
- Support with targeting, logistics & ROI for Gifting & Mail-out activities

Digital Tools
- Support with the rollout & evolution of the new Salesperson App by updating training materials, supporting with training sessions, participate in testing & tracking improvements
- Update content of retail support tools such as digital back-office screens

Ecommerce
- Run regular analysis of Fashion Eyewear Ecommerce business on Google Analytics & Microsoft BI

Retail Support
- Support with retail engagement programme for CRM through scheduling & assisting in training sessions, workshops, seminars and the creation of our bi-annual internal magazine

Team coordination
- Support the general coordination of the team by tracking the status of projects/activities, team availability & scheduling team meetings & seminars

What you will bring to the role:

Excellent spoken & written English, accurate spelling, grammar, and numeracy skills
Excellent analytical skills, mathematical understanding & attention to detail
The will and desire to learn at pace, on the job, and complete your work to the high standards of the brand
The courage to ask questions, be inquisitive and investigate solutions/insights
Proactivity and a positive energy to the team, making it possible to efficiently execute a variety of tasks simultaneously

You are energised by:

Learning the functionalities of a marketing department within a luxury fashion industry
Having to take on information quickly and accurately to add value to the team
Working in a timely manner without compromise on detail or precision

What you will learn and what Chanel can offer you:

A strong foundational understanding of Marketing and the broader functions of the team, interacting with multiple departments in the fashion department.
A good functional knowledge of the marketing systems such as CRM, POS, Power BI, Google Analytics
Delivery of excellence in an environment that places long term success of CHANEL and its people at the forefront
An inclusive approach to utilising the diverse range of personalities and competencies at CHANEL
An environment to express both your curiosity and capability, where individual learning styles are embraced, with the aim of creating sustainable long term personal and professional growth

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

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