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The Family Time Contact Team Service arrange and deliver Contact where Children’s Social Care are required to supervise a child’s contact with a parent or family members with whom they are not resident. We work to ensure contact is a warm and supportive experience for children and young people and support social workers in the organisation and delivery of contract arrangements.

Salary: £21,575 - £21,968
Working Pattern: Full time, 37 hours per week
Contract Length: Permanent
Location: This role is based at East Preston Family Hub

As a Family Time Administrator, you will provide information, support, guidance and a front-line service delivery to families, children and young people. Providing reliable, efficient and effective administration support to the service you will be required to respond to client queries, maintaining records and producing standard correspondence whilst providing support for the day to day activities.

This role is key to ensuring service continuity and availability as well as contributing to the smooth running of services and the effective introduction of new services or processes. You will also assist in maintaining effective partnerships with a range of professionals including Social workers, foster carers, and parents/carers.

Key Skills:

• Good communication, customer service and interpersonal skills in order to interact effectively with sessional workers, team members, social workers, parents and foster carers
• Ability to work as part of a team completing shared tasks in order to deliver a
  service to others
• Good interpersonal skills with the ability to confidently work with children, young people and families, e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals
• Ability to meet set deadlines and to understand when problems need to be referred upwards e.g. in responding to complaints for a quick and accurate solution
• Good analytical and judgement skills in order to effectively assist with customer queries
• Proficient IT skills, including Microsoft Office suite, Excel Spreadsheet knowledge is essential, internet and other databases

Qualifications and/or experience:

• 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy
• An IT qualification or equivalent experience demonstrating good working knowledge of IT systems/procedures
• Experience of working with challenging families with a clear understanding of the challenges and barriers they may face with engaging with professionals
• Experience of team working
• Experience of administration skills, accessing various databases to source information, and working under pressure and to time constraints

As an employer we recognise that it is our employees that are central to everything we do. We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a brilliant opportunity you will receive:

• A competitive salary
• 25 days annual leave + bank holidays
• A generous pension scheme
• Training and development opportunities, including coaching and mentoring
• Flexible working
• A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more)
• Free access to employee assistance programmes
• Discounted membership at selected local sports and fitness centres
• A range of commuting and business travel discounts and initiatives

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our Rewards and Benefits page.

The reference number for this role is CAFHE04727 .

For an informal conversation or for further information regarding the role, please contact please contact [email protected]. For issues or queries regarding your application please contact [email protected].

To apply, upload your CV and complete the application explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. This post is subject to an enhanced DBS check, 5 years referencing and a health check.

West Sussex County Council is an equal opportunities employer committed to promoting an environment that is inclusive and free from all forms of unlawful or unfair discrimination and values the diversity of its people. We actively welcome applications from people of all backgrounds and take every possible step to ensure that no individual will be disadvantaged.

For information regarding your eligibility to apply for this role under our Disability or Veteran’s Guaranteed Interview Scheme, this can be found on our application help page.

Note for Recruitment Agencies: We prefer to hire people directly, but we do have a supplier list for when we need a helping hand. We'll be in touch directly if we need you!