Family Partner

Family Partner San Jose, CA

SJB Child Development Centers
Full Time San Jose, CA 32.5 - 38.03 USD HOURLY Today
Job description

Under the supervision of the Family Services Manager, the Family Partner is responsible for screening families for program eligibility, ensuring children are appropriately enrolled and assuring implementation of policies and procedures to maintain integrity of state and federal enrollment. The Family Partner advocates for all children and families enrolled at SJB Child Development Centers. The Family Partner will assist the management team in ensuring that Title 22, Title 5, and Head Start Performance Standards are being met by working closely with all families.
Duties and Responsibilities*
The Family Partner must be able to consistently and successfully perform all essential functions of the position. This position is an at-will employment position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
§ Work as a member of the family partnership team, promoting the mission, vision, values and philosophy of the organization.

  • Understand, interpret and communicate Title 5, Title 22 and Head Start regulations/standards.
  • Process enrollments in a timely manner utilizing SJB’s waiting list.
  • Determine family’s eligibility for child care programs based on Title 5 Regulations and Head Start Performance Standards.
  • Maintain eligibility and enrollment records using both computerized and manual record keeping systems. Ensure that all eligibility components are in compliance with state and federal regulations.
  • Audit monthly attendance reports, enter attendance into database and send attendance related communication to families/staff as needed.

§ Attend and participates in meetings as directed by the Family Services Manager.

  • Provide ongoing support to families.
  • Work closely with Site Supervisors to identify and fill enrollment openings at sites.

§ Assist staff and families on issues concerning certification and re-certification to ensure ongoing eligibility.

  • Prepare and distribute eligibility and enrollment reports, class lists and other related reports as needed.
  • Create and maintain family/child files by ensuring that all relevant documents (including copies of all correspondence) are correctly and immediately included in the file and that all conversations are documented in the file logs.
  • Participate in recruitment, health fairs, meetings, and other community outreach events as requested.
  • Prepare correspondence related to ongoing eligibility in a timely manner.
  • Work closely with center staff to conduct home visits twice a year per family.
  • Monitor and track all family service requirements and maintain compliance with Title 5, Title 22, and Head Start Performance Standards
  • Work collaboratively with staff and community agencies to support the needs of families and children enrolled at SJB Child Development Centers.
  • Make appropriate referrals for families to community agencies and ensure proper follow up
  • Monitor education files to ensure compliance with Title 5, Title 22, and Head Start Performance Standards
  • Assess family needs and help families establish short-term and long-term goals in areas of housing, health, public assistance, hunger, and parenting.
  • Assist with parent workshops.
  • Data Entry
  • Other duties as assigned

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of position skill and/or ability required.
Within 18 months of hire, at a minimum, a credential or certification in social work, human services, family services, counseling or a related field.
Skills Requirement/Experience*
§ Experience relevant to position.
§ Bilingual Preferred.
§ Excellent interpersonal and customer service skills.
§ Self-motivated and able to work both independently and in a team setting.
§ Strong organizational skills, detail oriented, analytical, and ability to multi-task.
§ Strong written and verbal communication skills in order to communicate with individuals of diverse backgrounds and cultures.
§ Ability to type 45 WPM.
§ Ability to organize and maintain records.
§ Ability to operate standard computer and office equipment used by agency.
§ Ability to work a flexible and/or fixed work schedule.
§ Ability to work with a diverse group of people, including parents, staff, volunteers, and visitors.
§ Ability to maintain confidentiality.
§ Demonstrate the skills necessary to accurately obtain, evaluate, and verify information to determine initial or continued eligibility for participation in various programs. Demonstrate the skills necessary to interpret State and Federal regulations and guidelines.
§ Must possess a current California driver license, meet minimum insurance requirements for personal vehicle, and have a driving record, which meets the standards set forth in Administrative Regulation 4532
§ Must pass criminal background check prior to employment
§ Must have an up to date physical and TB screening results prior to employment.
Knowledge of:
§ Proper public contact skills and tactful telephone techniques
§ Office procedures and practices, including the operation of standard office equipment, office software applications and programs.
§ Basic record-keeping principles and practices
§ Correct English usage, spelling, grammar, vocabulary, and punctuation.
§ Goals and functions of the Head Start Program and related State and Federal regulations and guidelines.
§ Establish, prepare, and maintain reports and systematic records related to assigned functions.
§ Understand and follow oral and written instructions of a routine to complex nature.
Working Conditions and Physical Effort*
§ Able to sit for long periods of time
§ Lift and/or move boxes up to 25 lbs.
§ Hand, finger, eye coordination
§ Ability to stoop, kneel, and crouch
§ Able to lift and carry moderately heavy supplies up to 30 lbs.
§ Typing, reading and using a computer with a mouse 90% of each workday.
Equal Opportunity Employer/Drug Free Workplace*

  • E-verify Participants

Job Type: Full-time

Pay: $32.50 - $38.03 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift

Ability to commute/relocate:

  • San Jose, CA 95126: Reliably commute or planning to relocate before starting work (Required)


  • Bachelor's (Preferred)


  • Vietnamese (Preferred)
  • Spanish (Preferred)

Work Location: In person

Family Partner
SJB Child Development Centers
San Jose, United States
W. Joan Tatem-Douglas
$5 to $25 million (USD)
51 to 200 Employees
Non-profit Organisation
Civic, Welfare & Social Services
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