facility administrator Northampton, England
Job description
Rodericks is a growing company based in Northampton. The role will specialise in the service provision to our practices for reactive works, compliance, and facilities related items. As a helpdesk co-ordinator you will deliver excellent customer service to our staff, escalating facilities faults, and playing an integral role in connecting the necessary trade specialists to resolve the issues providing the ability to in turn provide a great service to our patients.
Main Responsibilities
Customer Facing
- Dealing with all inbound customer enquiries
- Giving advice and assistance to practices as first line of support
- Communicating with wholesalers, suppliers, contractors, and various managers
- Responding to customer requests for work to be carried out and updating as required
- Ensuring KPI targets are met both individually and department
- Developing relationships with practice managers, staff on site and contractors.
Organising
- Various contractors to carry out work on properties and dental equipment
- Dealing with scheduling and access for the contractors and suppliers
- Managing efficiency and productivity across internal and external resource
Liaising
- With Landlords, agents, contractors, and engineers to ensure practices remain open and effective
- With contractors to obtain quotes for work required and then giving authorisation
- With practice managers and engineers to ensure maintenance is carried and is cost effectively
Compliance
- Provide compliance certification to practices when requested
- Work alongside the Facilities Manager to ensure practices are compliant
Administration
- Maintaining the central database
- Archiving of paperwork as required
- Mentoring, supporting, and training other helpdesk staff
- Support both the Facilities Manager & Head of Department in collating reports and data
The Ideal Candidate
The ideal candidate must have strong customer service skills and be able to demonstrate experience, be able to handle a fast-paced workload where resolution is priority, work independently as well as in a team, have
some experience with multi-site estate, with attention to detail, excellent communications skill and be well organised.
