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About The Role

Main Duties:

• Co-ordinate with the Environmental & Security team optimising the use of the internal and external resources, to ensure teamwork, consistency and focus, on tasks and services. Providing Centre Management with monthly staff rotas in advance.
• Monitoring of service level agreements (SLA’s) and key performance indicators (KPI’s), undertaking daily site inspection to ensure SLAs are being delivered, including monthly formal audits with Centre Management.
• To liaise with and to take instruction from Centre Management as to park strategies, priorities etc.
• To ensure that appropriate staffing levels are maintained with the necessary skills and provide all necessary training and development to ensure their competence in their respective roles.
• To participate fully in any activities, such as helping and co-ordinating where appropriate park promotions & events.Also including opportunities for networking that raise the profile of OCS.Some activities being outside normal office hours.
• To keep up to date with developments in practices, techniques and products. Keep abreast of changes to legislation and amendments to approve codes of practice and recommend appropriate measures to ensure compliance and delivery of best practice.
• Liaise with OCS internal and external statutory bodies to ensure compliance with OCS and industry regulations with particular emphasis on ISO quality systems and health & safety.
• Support, implement and carry out any other reasonable tasks of the Centre Management as directed, ensuring adherence to deadlines. Maintaining regular communication with Centre Management.

What you will need to be successful:

• Front Line Licence Holder.
• BICS qualified or equivalent - Desirable
• Knowledge of other soft services and experience in delivery is preferred.
• Proven track record of continuous improvement achievement.
• Proven track record in delivering effective customer service whilst maintaining appropriate operating margins.
• Evidence of HR management skills, particularly in relation to organisational change.

About Us

At OCS, we’re a proud bunch of around 20,000 colleagues who put customer service at the heart of everything we do. We are not just a cleaning company; we hire security officers, caterers, landscapers, and engineers to name just a few. Our job and career opportunities are endless for full-time, part-time, and casual positions, in addition to countless internal opportunities for existing colleagues. We are big believers in supporting and investing in our colleagues from their very first day because we know that our people are critical to our business and making sure we deliver for our customers. This is what makes OCS a great place to work.