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Job description

Based at our Peterborough City Hospital site, the post holder will be responsible for the day to day running of the Travel Office. The post holder will act as the first point of contact for travel advice for our Peterborough, Stamford and Hinchingbrooke hospital sites.

• Promote sustainable travel
• Deal with all enquiries relating to travel to and from our sites
• Provide a high standard of customer service
• Liaise with external travel companies and local councils to negotiate, develop and agree sustainable travel options
• Process all car parking permit applications
• Manage car parking database and mailbox

We are committed to ensure a work-life balance to all our staff by offering full time and part time roles, flexible working hours on a shift pattern to fit around your family life.

We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates form our local communities.

Benefits to you

• 27 days annual leave for new starters, rising to 29 days after five years of service and 33 days after 10 years of service, plus 8 Bank Holidays (pro-rata for part time staff);
• NHS Pension Scheme:
• Flexible working opportunities;
• Increased hourly rates for unsociable hours e.g. night shifts, weekends, bank holidays;
• Career development and training;
• Wellbeing support and activities;
• In-house physiotherapy Service;
• On-site canteens with subsidised meals;
• Subsidised staff parking (currently free).
• Free Stagecoach Bus Travel to and from work within Cambridgeshire and Peterborough
• Deal with all incoming enquiries and visitors to the Travel Office, liaising with staff at PCH, SRH, HH as well as staff from Cambridgeshire and Peterborough NHS Foundation Trust and Leicester University Hospital. This also includes visitors, patients and members of the public.
• Respond to enquiries from the PFI consortia, private sector, as well as those listed above on all matters relating to travel and car parking, using verbal and face-to-face communication, with empathy, tact, sensitivity and judgement in a professional, confidential and sensitive manner.
• Responsible for managing the Travel Office e-mail inbox, responding to all e-mail correspondence in a timely and efficient service delivery model.
• Act as the main point of contact for car parking patrolling officers and security teams.
• Provide a high standard of customer service and hold the skills required to deal tactfully and sensitively with challenging users of the service.
• Act as the main point of contact for the car parking management company, liaising with them to review current car parking issues.
• Liaise with external travel companies and local councils to negotiate, develop and agree sustainable travel options for staff, patients and visitors.
• Liaise with service providers on a daily basis, including Medirest for access control and car park management and Multiplex for car parking pay machine monitoring and maintenance.
• Responsible for the handling of telephone calls and messages, as well as other forms of communications responding to enquiries as appropriate, promptly, confidentially with tact and diplomacy.
• Liaise with Trust volunteers and respond to feedback to improve car parking issues at the Trust.
• Have a confident and friendly telephone manner with the ability to take accurate telephone messages, collect relevant information and to deal with difficult callers. This may also include dealing with confidential information.
• Be the first point of contact regarding issues outside of the car parking management company, for example, windows left open on vehicles and damage to vehicles whilst adhering to confidentiality requirements.
• Deal with violations outside of the remit of the car parking management company such a resident car parking issues.
• Be the main point of contact for the operational staff of the car parking management company.
• Liaise with the access control team to process permit applications, manage proximity access to barriers, generation and management of concessionary tickets and any related administrative duties.
• Issue standard letters, memorandums, scanned files and reports and required, with attention to detail and ensure that all outgoing and internal material reflects a high standard in accordance with the Trust’s written standards.