Facilities Manager (Asset) Street, England
Job description
About us:
Here at c2c we take pride in being an award-winning train operator running services between Fenchurch Street and Shoeburyness, serving 26 stations in East London and South Essex. Our customers never stand still and neither do we. We anticipate, innovate and flex around our customer’s needs and it takes a great team to do this.
What you’ll do:
We have a great opportunity within our Asset team for a capable Facilities Manager. The role is required to manage and deliver effective Facilities Management Services across the business. The Facilities Manager will be responsible for managing c2c’s Term Maintenance contractors delivering Reactive and Planned Preventative Maintenance (PPM) across 26 stations and its corporate HQ. The Facilities Manager will be responsible for resolving property faults, managing the Asset & Property Helpdesk, administering Access Permit / Landlord Consent Process and implementing Minor Works
Key accountabilities include:
- Oversee the administration of the Property Helpdesk and provide a monthly update to the Asset Management Team Facilities Management related issues i.e. help desk performance, Reactive Works, PPM, etc
- Manage c2c Term Maintenance Contractor to ensure that station assets are well maintained and safe for passenger and staff by
- Leading monthly contractor review meetings
Preparing monthly AMT reports on Facilities Management (including KPIs)
Managing contractor relationships and Contractors Service Level Agreements (SLA)
Identifying opportunities for continuous improvement of Facilities Management Services
- Writing minor works scopes arising from reactive faults and/or PPMManagement of Reactive & PPM This includes;
Financial Management of the reactive works and PPM to include budgets, forecast and actuals
Fault assignment, completion, cancellation and referrals
Report on the performance of the portfolio
- Escalation to Asset Managers (Buildings, Civil and M&E) and document unfunded asset improvement into the Asset Improvement Log (AIL)
- Ensure Facilities Management activities support the overall delivery of the annual IAMP
- Carry out the following audits;Site Quality Assurance g. Reactive and PPM
Health and Safety Audits
Validation of Reactive & PPM works to inform payment applications
- Contribute to the maintenance of c2c’s ISO 55001 certification
- Develop relationships with stakeholders (internal and external) to improve the passenger experience:
- Internal -Work with Customer Experience Manager to enhance NRPS, CSS scores and compliance with c2c Accessible Travel Policy (ATP)
Attendance at Goal Groups and stakeholder Interface Meetings
Active communication with all internal stakeholders related to the delivery of Reactive and PPM works
- External -Work with third parties to secure third party funding to improve the passenger experience
What it takes:
- Experience in operating within a structured management system i.e. 9001, 14001, 18001 and ISO55001
- Familiarity with rules, regulations, best practices, and performance standards in a Rail Environment
- Experience of using Microsoft Software and Google Suite
- Knowledge of c2c and Network Rail operations and
- Experience in Construction within the rail industry desirable
- Well organised with the ability to prioritise workloads and deliver on time
- Proven problem-solving skills
- Preparation of succinct and accurate work
- Good numerical and analytical skills
- Excellent people and communication skills (written and verbal)
- Decision making ability and leadership skills
- Outstanding communication and negotiation skills
What we offer:
- Attractive salary up to £54K dependent on experience
- Final salary pension scheme
- 25 days holiday plus all bank /public holidays recognised in England
- Free travel on c2c and discounted travel on other National Rail services
- Access to an online benefits portal, a one-stop shop for a variety of rewards and benefits
To apply for this vacancy, click Apply Online
Please can you also provide a cover letter as to why should we choose you This is your opportunity to highlight your skills, experience and demonstrate, with examples, why you are the right person for this role.
Short listing will be carried out based on the information provided in your application.
The closing date for this role is Sunday 28th May 2023
Feedback will only be provided if you attend an interview or assessment.
Building an inclusive workplace with a diverse workforce where everyone can feel they belong and be able to do everything to the best of their ability regardless of gender, ethnicity or any other characteristic is a key commitment for us.
We are proud of the progress we’re making at c2c and we continue for it to be a significant focus in our business. as we strive to create workplaces that reflect the communities we serve.
Job Type: Full-time
Salary: £50,000.00-£54,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Free or subsidised travel
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- 100 Lower Thames Street: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have experience of xperience in operating within a structured management system i.e. 9001, 14001, 18001 and ISO55001and can evidence this during interview
Experience:
- Facilities management: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in 100 Lower Thames Street
Application deadline: 28/05/2023
