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Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Facilities Coordinator

To act as a single point of contact, providing administrative support to the Contracts Manager and the Operational Management Team for all Contractual and Statutory Compliance matters regarding Pinnacle’s service delivery. Taking ownership of all obligation and commitments/open issues to closure to provide timely responses and solutions. Coordinating with the wider team and ensuring open items and deadlines are closed out in a timely manner. This shall ensure we deliver service excellence, in compliance with the contract requirements.

Duties/Key Responsibilities

• Minimise penalty deductions by delivering the services in accordance with the output specification and responding in a timely and effective manner to all relevant issues in accordance with the requirements of the Facilities Management Agreement
• To assist the CM in the provision of statistical Information relating to Health & Safety/accident, Hard & Soft Services reports
• Ensure high levels of customer satisfaction, measured via surveys
• Management and coordination of all internal H&S, Cleaning, Grounds Maintenance, Catering Security, Helpdesk audits.
• To carry out Health and Safety responsibilities
• Work with the Help Desk to ensure jobs are closed within SLA
• Compile Monthly FM Report
• Paymech – Preparation of any unavailability and performance shortfall for CM verification.
• Client Liaison/management meetings
• Support the Contracts Manager by analysing the financial data to control the spend against budgets.
• Develop training documentation and workshops and ensure all staff receive appropriate training and development including a documented annual review
• Set and Frequent recorded monitoring/audit of sites to review standards and performance for the CM and Hard Services Manager
• Ensure Risk Assessments / Method Statements are in place for all Pinnacle / Sub Contractor activities prior to commencement of works
• Produce business cases for Contract Manager on any capital purchase or service delivery proposals.
• Attend all school FM Meetings ensuring actions are closed within agreed timescales.
• Assist Hard Services Admin Manager to issue relevant permits, where competent to do so and undertake site inductions with contractors as and when required
• Deliver any required mandatory training for new starters
• Ensure all appropriate DBS clearance and any relevant training is fulfilled in accordance with role requirements
• Work with the Management team to improve customer service via continuous improvement plans

Essential Criteria:

• Sound knowledge of IT systems (Microsoft Office Suite and CAFM)

• Minute taking ability

• Ability to work under pressure and at a fast pace

• Attention to detail

• Experience of working with people at all levels

• Highly organised

• Reliable, conscientious with an eye for detail

• Sound problem solving abilities.

• Paymech Administration

• COSHH

• CAFM

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

Contact information

SwindonFM Mock