Facilities Assistant London, England
Job description
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions.
We offer niche specialty lines SME bank targeting under-served segments, our dedicated Specialist Business Finance (Asset Finance and Wholesale), Development Finance, Bridging Finance and Specialist Mortgages teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper.
We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy.
Our vision is to be the go-to bank in our chosen markets; to deliver positive customer outcomes, rewarding careers and great shareholder value through a high-performing culture grounded in excellence and integrity.
Our Values and Behaviour
All members of the HTB team are expected to demonstrate values and behaviour that underpin everything that we believe in
Customers matter
- We listen to our customers
- We value customer relationships over transactions
- We strive to deliver what customers want, when they want it, how they want it
- We prioritise customer outcomes over corporate expediency
We deliver
- We approach everything we do with discipline and set high standards
- We do more with less and embrace change
- We are fanatical about financial rigour and risk discipline
- We execute consistently with speed and accuracy
- We constantly strive to improve
Integrity without compromise
- We always aim to do the right thing - we don’t duck hard choices
- When we make a mistake we own up and fix it
- We are open and honest in all our communication
- We treat innovation and fresh thinking as an opportunity not a threat
People Power
- We are a meritocracy
- We empower people and make them accountable
- We encourage our people to learn and grow
- We challenge each other honestly & constructively
- We work as a team
- We know diversity makes us stronger
- We celebrate success
Position:
The aim of this role is to provide assistance to and work in conjunction with the Facilities Manager. The job will include, but is not limited to, administrative and practical tasks. The ideal candidate will display a positive attitude, present themselves professionally, be willing to help fellow colleagues around the office and be customer focused
Requirements:
- The successful candidate will have proven experience of working well within a customer facing role and as part of a team. At least 6 months experience within a Facilities related role is essential.
- Teamwork
- Organised
- Helpful
- Pro-Active
- Uses own initiative
- Professional appearance
Other information:
- Deliveries:
- Collect HTB deliveries from the loading bay and notify the staff member who ordered it.
- Store deliveries in the post room until they are collected
- Manage the fruit, milk, water, soft drinks, tea & coffee orders:
- Order & maintain the stock of the above, carry out weekly stock takes
- Distribute the milk & fruit each morning into the staff kitchen & tea point areas
- Stock and maintain the client areas with water, soft drinks, tea & coffee each day
- Management of IT consumables:
- Raise Purchase Orders.
- Deploy PC’s and other low-level IT Tasks.
- Each morning check on all printers, restock toner & paper as and when needed throughout the day.
- Carry out a weekly stock take of toner and place orders with the supplier when needed.
- Organising incoming and outgoing post (incl. franking and couriers):
- Collect incoming post from the loading bay in the am & pm daily.
- Distribute incoming post to relevant departments.
- Scan and record savings incoming cheques.
- Frank all outgoing post each evening and take down to the loading bay.
- Office security:
- Proactive programming of access cards for new joiners, visitors and temporary staff.
- Ensuring all access cards are connected to the printers.
- Ensuring all leaver access cards are deleted promptly from the system.
- Liaising with building security.
- Office maintenance:
- Liaise with building management.
- Taking initiative in carrying out weekly office walk arounds, recording all issues and ensuring they are fix promptly (keeping the Facilities manager up to date).
- Immediate reporting and recording of all building issues.
- Health & Safety:
- General Health & Safety management (supporting the Facilities Manager) by carrying out daily/weekly walk arounds.
- Providing Health & Safety induction for all new starters
- Providing DSE assessments when requested
- Carry out weekly stock takes of all first aid boxes, order stock when needed and keep back up stock in the post room
- Keep all first aid & fire marshal signs up to date
- Manage all first aiders & fire wardens, ensuring HTB is legally covered should an incident occur
- Contractor management:
- Manage online facilities accounts
- Liaise with contractors, ensuring they are providing an excellent service
- Promptly reporting issues as and when they arise (keeping the Facilities manager up to date)
- Stationery:
- Carry out a weekly stock take of the stationery in the stationery cupboard, order stock when required.
- Keep the stationery cupboard organised
- Monitoring, emptying and organising the confidential waste bins
- Arrange collection with supplier
- Reception:
- Assist HTB reception with meeting room tidying and room management
- Assist with meeting room layouts i.e. adding & removing chairs and storing them back into the storage room
- Assist HTB reception with providing refreshments and lunches (when requested) for meetings
- Assist HTB reception with client arrivals, offering refreshments, taking coats & luggage etc.
- Arrange Wi-Fi access for guests
- Covering HTB reception as and when required
- Management of the archiving system, sending and recalling boxes as and when required
- Assisting the IT and Facilities departments with desk moves
- Ensuring all asset tagging is kept up-to-date, with continual communication between the IT department and Facilities Manager
- Train & support temps when required
- Monitor all inboxes related to facilities and email flow
- Complete a monthly key audit, replace keys when required
- Order company business cards when required
- Willingness to assist after office hours (if/when required)
- Any other ad hoc tasks
