Experience Designer Edinburgh, Scotland
Lloyds Banking Group
Full Time
Edinburgh, Scotland
37548 - 41720 GBP ANNUAL Today
Job description
End Date
Wednesday 27 September 2023
Salary Range
£37,548 - £41,720Agile Working Options
Job Description Summary
About UsLloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
Job Description
JOB TITLE: Experience Designer – 12-Month Fixed Term Contract
LOCATION: Edinburgh
HOURS: Full Time
WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.
Lloyds Banking Group is the UK’s leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We’ve placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
About this opportunity
We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we’re well - placed to help Britain prosper by shaping the way we spend, save and borrow.
About this opportunity
Within the Insurance, Pensions and Investments division we’re on an exciting digital transformation journey. We’re looking for a creative individual to push the boundaries on how we serve our customers.
As a Product Designer, you’ll be responsible for the design process of a product from start to finish. With a deep understanding of customer needs and goals, you can act as the lynchpin between designers, engineers and researchers, and help build mock-ups through wireframes and prototypes.
As a Product Designer, you’ll be responsible for the design process of a product from start to finish. With a deep understanding of customer needs and goals, you can act as the lynchpin between designers, engineers and researchers, and help build mock-ups through wireframes and prototypes.
This is a unique opportunity to improve the journeys in which we engage our millions of customers, while supporting them with the right products, tools, and services. As a Designer you’re empathetic, strategic and collaborative. You understand how to communicate visually and engage through storytelling. You’ll bring fresh ideas, innovative thought and a bold new approach to design led innovation.
We're keen to add to our team's reputation of delivering outstanding customer outcomes by demonstrating behaviours aligned with our own.
As part of this role, you’ll
- Work as part of an agile team, to help uncover priorities, visualise outcomes and define scope.
- Support our research team to make sure we’re led by colleague, customer and market insight.
- Communicate with and influence colleagues, including those who come from digital and non-digital backgrounds, to manage expectations and incorporate multiple perspectives.
- Make good design decisions by bringing the user perspective to the forefront and challenging the validity of constraints.
- Collaborate closely with designers, product owners and engineers across different teams.
- Share knowledge, generate ideas, and embed design principles across product, service, and customer journeys.
- Have customers’ needs in mind when defining end-to-end journeys, and map out intuitive steps in processes, such as user flows.
- Structure information delivery throughout the journey to define and create page level prototypes and design goals.
- Create consistency and interaction techniques across channels, such as component design.
What you’ll need
- You’ve graduated from a Design related course or apprenticeship within the last 3 years including, Product Design, Human Computer Interaction, Gaming Design, Research or Psychology.
- An understanding of competitor analysis, concepting, workshop facilitation, visual design across multiple channels, prototyping, and sketching.
- User research activity awareness.
- A willingness to learn industry standard design and business tools, such as Sketch, Figma and InVision.
- You don’t need to have all of these skills and experiences to apply. We’ll support you with on-the-job coaching and mentoring from a wide range of fellow Designers to help you deepen your craft.
- You'll need to eligible to work in the UK at the time of hire
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual bonus award, subject to Group performance
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
