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Job description

Are you passionate about how we listen, engage and involve patients, service users and carers in how we improve care?

Do you have experience of leading a change in how people think and behave, working closely with staff, patients and carers?

Can you co-develop Co-production to the next level in Oxfordshire MH services?

We are looking for someone with relevant proven experience and skills and a passion to work in partnership with patients and carers to improve the quality of services. We'll need you to be enthusiastic, self-motivated, able to work creatively to find solutions and be an excellent communicator to engage a wide range of people.

In this role, you will lead on improving patient/carer experiences and involvement across mental health services for adults and older adult, with a focus in Oxfordshire bringing co-production to the forefront of everything we do.

The Trust wants to build on the experience and involvement work we are already doing to make the care we deliver more person centred and tailored to each person’s needs and wishes. You will work alongside patients, services users, carers, external organisations and staff to deliver the objectives of the experience and involvement strategy and the carers, friends and family strategy.

• Involving patients in planning and decisions related to their own care, as well as in the direction and planning of services, is an expectation of working within the trust and this role is a key element to developing confidence and skills for all staff in the Oxfordshire Mental Health services to achieve this aim.
• As well as working flexibly and dynamically with our services, staff and existing Experts by Experience to deliver changes to improve the patient and carer experience, you will support the recruitment, training and development of new patients, carers, service users who want to become EbE’s and grow the understanding and influence of co-production.
• An understanding of the pressures of NHS service delivery and the ability to empathise with people with lived experience of mental health illness is a must alongside a strong motivation to want to work collaboratively for improved healthcare for all. The post holder will actively listen to the experiences of EbE’s and staff to promote cooperative thinking and positively challenge ways of working.
• An ability to build strong, trusting relations, engage with people from all areas of life, make connections and sometimes think unconventionally will be required alongside the strategic and data analysis elements of the role.

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible

Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”

Our values are: “Caring, safe and excellent”

At Oxford Health we offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

The experience and involvement team works flexibly and enthusiastically across the trust, to ensure the voices of service users, patients and carers are heard and involved at all levels. This includes supporting teams to utilise the expertise of their own service users to support with service design, development and evaluation, running forums to give the opportunity for input into projects running across the trust and promoting the collection of feedback in its various forms and work collectively towards the trust wides aims of the experience and involvement strategy.

We are a supportive and forward thinking team who are passionate about patient care and utilising lived experience for the benefit of all.