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Job description

Executive Administrator
Avison Young
Permanent
Full Time
11 York St, Manchester M2 2AW

Overall Purpose of the Job

This role is supporting key stakeholders at Avison Young actively engaged in the delivery of our vision, strategy and ambitions. Previous experience supporting a large team is required for the individual to operate with a high level of confidence and prioritise with little supervision.

A customer service mindset with effective communication skills, both written, face to face and on the phone are required, along with a positive and assertive approach. Attention to detail and accuracy is required.

This is a highly regarded relationship role, that will require engagement in internal and external business activities. To meet demands, a good level of initiative and organisation is required to anticipate workloads/barriers and meet expectations.

The role requires the ability to delegate, leveraging tools and resources available to be a successful ‘assistant’ and become an ambassador across the community.

Main Duties, Responsibilities & Accountabilities

Business and Client Development

• Regular engagement with stakeholders to discuss actions, priorities, expectations and future planning
• Support the Sales Enablement Process, work with stakeholders to include the coordination of sales enablement documents and source sales enablement document assets
• Assists with projects to meet deadlines
• Assists with pitches for new business
• Utilise CRM as a key business tool, including managing, updating, reporting and research
• Open accounts / instruction opening and check conflicts
• Help to maintain brand assets and liaise with other departments regarding template updates and formatting
• Finds ways to improve personal administrative tasks/processes

Diary management and inbox management

• Calendar management
• Coordinate client meetings
• Book travel and accommodation

Finance

• Manage and maintain basic budgets; update WIP
• Assist the team with the management of debt recovery / cash collection
• Support the maintenance of fee schedules
• Production of invoices, covering letters and liaison with Finance department

HR

• Liaison with HR to assist maintenance of administrative and personnel databases, correspondence, including recording and maintaining leave time records
• Provide absence cover to team members

General Admin

• Answer the phone, take messages or redirect calls to appropriate colleagues
• Assist with photocopying and binding
• Create and manage spreadsheets, PowerPoint presentations, Word documents
• Arrange meetings, prepare minutes/notes and follow up actions
• Ensure cloud based filing systems and archive records are accurate and up to date
• Download files (e.g. client sites, land registry)
• Utilise Business Services to assist with agreed tasks and activities
• Other ad hoc duties as required

Desired skills and experience

• Establish strong relationships with stakeholders and their clients and clients’ assistants
• Influence, negotiate and manage conflicting demands
• Build trust and strong networks internally and externally
• Recognised as an ambassador for change, play an active role in driving improvements
• Be client focused, understand expectations and requirements of stakeholders. Ensure needs of both internal and external clients are met. Demonstrate flexibility and resilience. Role model behaviours
• Intermediate skills in Microsoft Word, PowerPoint, Excel, Outlook, Templafy
• Good level of experience with CRM
• Ability to accurately audio and copy type
• Accurate note taker
• Proactive and forward thinking,
• Assertive and confident
• Highly organised
• Effective communication skills
• Maintain client service mindset
• Problem solver
• Team Player

Equal Opportunities

At Avison Young, we are committed to building an inclusive culture that empowers all of our employees to thrive, be successful and feel a sense of belonging. Avison Young is an equal opportunities employer, and is committed to treating all its employees and job applicants equally. This includes implementing deliberate strategies that advance underrepresented communities in commercial real estate careers.

If you are person with a disability, if you are neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, Avison Young will be happy to make reasonable adjustments to our processes for you.

Job Types: Full-time, Permanent

Salary: £26,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Life insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Manchester, M2 2AW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Manchester, M2 2AW

Reference ID: EA / AY Applications