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You will be responsible for the development and delivery of relevant Events, Experiences and Tastings that are supportive of the Customer Strategy and Partnership Plan, as well as acting as a subject matter expert for all food and drink experiences.

You will be responsible for developing the programme, operating model, relevant process and success criteria for your area. You are accountable for ensuring all projects are delivered on time, within budget and compliant.

You will work collaboratively with key internal and external stakeholders (at all levels) to shape and build relevant aspects of the programme, including relevant supplier income opportunities. You and your team will shape and support relevant subject matter expertise for other professions, eg event skills and product knowledge for Specialists.

Lead, manage and develop a team according to the accountabilities and responsibilities as outlined in the strategy and objectives.

Through your Profession you will have the opportunity to develop and stretch personally and professionally to achieve your potential.

The Partnership supports agile and flexible working practices, such as when, where and how we work. We have several different ways to work flexibly, including part-time, flexible or compressed hours, and job sharing. Head office areas also support a blended working approach.

We celebrate diversity and inclusion in the John lewis Partnership and we are committed to becoming the UK’s most inclusive business, reflecting and connecting with the diverse communities that we serve.

Key Responsibilities:

• Act in accordance with the Partnership’s purpose and democratic principles, constructively participating in co-ownership, and demonstrating to customers and each other that it is a better way of doing business.
• Share your knowledge, experiences, ideas and opinion to improve the Partnership, speaking honestly and frequently.
• Take responsibility for actively engaging with change
• Create the conditions for all Partners to thrive, make their best contribution and achieve their potential.
• Appreciate what different life experiences bring to the Partnership and the value this adds to unbiased and smarter decision making.
• Set the tone, context and outcomes for the team with the voice of the customer at the heart.
• Enable the conditions for Partner opinion to be heard and acted upon.
• Lead Partners within multi-disciplinary and matrix teams to achieve and deliver work, in line with business outcomes and with the voice of the customer at the heart of decision making.
• Support all Partners to realise their potential aligning joint expectations and goals with what has been agreed with the people manager. In this role you will be responsible for:
• Providing support for Partners to enable them to deliver their role outcomes
• Supporting them in their personal and professional development,
• Prioritising their activity and ensuring outcomes are delivered to agreed standards and timelines.
• Being the escalation route for Partners when needed.
• Accountable for end to end creative and operational development and delivery of experience propositions for both brands, on time and to budget.
• Decision maker for operating models for relevant Waitrose experiential propositions,including, delivery methods and plans, performance management techniques, security of Partners, etc…
• Responsible for development of process, operating model and success criteria for relevant area.
• Create amazing guest experiences in relevant area.
• Responsible for development of tools, materials, plans, processes and performance support.

Essential Skills:

• Operational experience in Food & Drink events and experiences
• Stakeholder management / senior influencing skills
• Customer service management experience
• High level of product expertise
• Food & Drinks Experiences/Events management experience.
• Training & Development experience - design and delivery.
• WSET Diploma plus food safety L2.
• Educator qualification.

Benefits of the Partnership and the role:

• You will enjoy 25% discount at John Lewis and 20% in Waitrose

• The Partnership has a competitive pension scheme where your contributions will be matched by the Partnership (up to 8% of pay)

• Excellent work life balance, including focus on well being and flexible working and our marketing leading equal parenthood leave Policy

Find out more about the extensive range of exciting benefits that you could enjoy when you join us on our website under About the Partnership; Benefits.

Next Steps:

• The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process").

• Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage virtual interview.

• You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

• Thanks for your patience in the meantime and for showing an interest in joining JLP.

For internal use only:

You can view a copy of the full job outline HERE

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