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The Technical Events Producer prime function is to manage and oversee all technical aspects across UK event spaces and to support the Event Producers with technical expertise and where required, cover for their Holiday, Sickness and help during high levels of business activities.

The position involves a high degree of exposure, working with executive management and managing directors to provide the services listed above.

Duties and Responsibilities

All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s. The Technical Events Producer is responsible for maintenance and functionality of all event equipment as well as technical development and improvements of the event spaces and production.

The Technical Events Producer is expected to be present during all VIP calls to provide technical direction, support and mentor the lead and an event crew as well as to attend client meetings and show arounds to advise on the best event solutions and practice.

Responsibilities include, but are not limited to:

Technical

• Ensure smooth running of all maintenance activities onsite
• Ensure operational availability of allocated event spaces and meeting rooms
• Perform L1/L2 and L3 incident management
• Work with other sites and via other delivery channels and collaborate with peers in other client locations to deliver live events
• Ensure that any configuration management data is maintained using client’s preferred toolsets
• Attend post event debriefs for each VIP event
• Act in capacity of show-caller when required
• Client management – building and maintaining client relationships
• Contribute to outgoing development of operation procedures and processes
• Participate in incident management and problem management activities
• Venue management – to work with maintenance teams to ensure that the event spaces are kept to the highest possible standard, and to work in partnership with property management to provide a professional service to clients
• Continuous service improvement (CSI)
• Managing and maintaining the consumables orders/list

Event Management

• Scheduling, planning and coordination of component technology service necessary to deliver town halls or other types of audio/visual events in accordance with clients SOP
• Ensuring all events are executed and produced in accordance with the best available practice and industry standard
• Work closely with help desk and event coordinators to provide help, advise and support in planning of crew allocation and team operation
• Be present to address client issues during set up and execution of VIP events
• Participate in incident management and problem management activities
• Engage with external suppliers to provide event services and equipment that are not available within client site
• Provide technical and production consultations for clients

Training and Development

• Monitor performance of personnel and provide feedback via client toolset
• Team building – promote and deliver team collaboration whist maintaining team morale
• Team management – management of directly employed, locum and freelance staff in the delivery of high-level live events
• Role management – develop, adopt and deliver departmental best practices
• Skills gap analysis – identify areas required for training and development for team and self
• Training – responsible for identifying training and development plans
• Progression – identify and nurture development of key team members
• Training VIP techs on Event equipment