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event planner London, England

CBRE

Full Time London, England 34035 - 29457 GBP ANNUAL Today

Job description

Posted

29-Jun-2023

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management, Workplace Strategy

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Partnering with the client Food Team, you will be responsible for the day to day operations of their Food, Events and MicroKitchen Program in our EMEA & APAC portfolio.

JOB SUMMARY:

Working from our London, UK office, you’ll collaborate with our client and stakeholders in various client offices across the region strategically manage events and food programs ensuring those are aligned with the client's business needs, goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Manages a team in one or more offices; provides direction on employee management (e.g. recruitment of talent, performance management, etc.); makes recommendations on budgets and cost reductions.
Troubleshoots and resolves complex client inquires and complaints that are escalated. Follows up with clients to ensure satisfaction.
Ensures consistency in support provided by the team through continuous review and improvement of existing processes. Interprets and communicates goals and direction with management, sets achievable goals that are linked to the objectives of the organization.
Develops and tracks SLA's, KPIs, and benchmarks; report out on a recurring basis.
Serves as primary contact with client for meeting & events forecasts and strategies.
Motivates and coaches staff towards attaining performance goals, maintaining high productivity, and improving customer satisfaction. Reviews staff workload and makes proactive decisions to meet the department business demands.
Monitors the performance, training, and development of staff. Conducts performance evaluations and counseling. Responsible for recruiting and hiring new employees. In charge of hiring personnel (DJs, caterers, waiters, etc.) Where applicable, in charge of onboarding and managing 3rd party vendors.

PERSON SPECIFICATION:

Experience within food, events, or the hospitality industry
Up-to-date on food, beverage, and event trends
Experience of leading and growing a team

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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