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Come and join Absolute Taste, an innovative, international and exciting company which is expanding very quickly and looking for the right person to come and join our dynamic and event passionate team. We strive in developing individuals to be the best they can and fulfil their full potential.

We have the fantastic opportunity for an experienced Event Operations Manager to join Absolute Taste to support us on our LIV Golf events.

This role requires International Travel to all LIV Golf events.

General

• Fully project lead and accountable for a number of LIV Golf events catering

• Key clients contact or a number of LIV Golf events

• Perform an event leadership role across all event functions. Providing direction and motivation to all teams

• To ensure the overall delivery and management of the catering for LIV Golf is to the required standards

• Manage and set project timelines and milestones, ensuring project remains on target

• Be able to communicate progress clearly, accurately and transparently to key internal and external stakeholders

• Form part of the strategic team, ensuring the overarching goals of the project are achieved

• Line management and leadership of a core team of individuals and ability to manage a wider project team in a matrix style structure in operational planning, commercial, culinary, logistics and staffing teams

• Management of ‘on site’ team and ability to scale up and adapt management between pre-event requirements and on event multiple large teams

• Help with sourcing, managing and controlling both third-party suppliers for equipment hire as well as manage Absolute Taste assets

• Help to actively seek efficiencies in operational deliveries with regards to food COS, supplier networks and resource for both hospitality and retail

• Manage the team and the client with regular event updates and project planning meetings including regular updates of the key project planning document.

• Support the development of all operational aspects of the event and to work to strict budgets whilst striving for great customer service

• Strict contract management, reviewing all contractual obligations for both Absolute taste and LIV Golf to make sure revenues, targets and budgets are adhered to

Budget & Finance

• Fully control and are accountable for the overall budget of key events, alongside future forecasting and reforecasting throughout the year

• To work alongside Finance department and Project Lead for ongoing management of the budget, including forecasting, tracking spends

• Tracking all associated spends, including but not limited to; F&B, labour, equipment, travel and transport

• Working closely with the finance team to facilitate invoicing, tracking payments onto the correct codes and providing reconciliations for each key event.

• Follow company finance processes; raising PO’s, good receipts, submitting supplier invoices to finance

• Review and prepare budget reports for senior management and LIV Golf

• Oversee the day to day retail reports to LIV Golf

• Maintain a good knowledge of seasonal ingredients and food costs and ensure cost pressures across all areas are regularly reviewed and adapted in order to mitigate these increases

Strategy

• Work closely with LIV Golf guest experience team to research and determine the overall F&B strategy, to include;

• Local food trends to each location

• Look and feel for each location

• Hospitality trends

• Development of the retail and hospitality offers at each location

• Act as an ambassador for Absolute Taste towards our client and guests

• Monitoring and maintaining overall morale of the Absolute Taste LIV Golf team, paying close attention to the mental well-being of each individual team member and ensuring that they’re needs are always taken into consideration and acting accordingly

• Using key performance objectives to develop and monitor evolution of the department

• Responsible for working with internal departments, external suppliers and other 3rd parties’ stakeholders to implement the department strategy

• To regularly liaise with the Guest Experience team in order to ensure that you have all the required information in order to provide a best in class service

• Support Head Chef with innovative and creative yet sensible menu development, considering local specialities and availability

Onsite

• Attendance of all LIV Golf events and key site visits

• Act as key member of the event delivery team as required

• Responsible for ensuring all managers are providing best in class hospitality and retail.

• Develop and provide managers packs and briefings to all managers ensuring all key information is provided.

• Responsibility for the management and development of the Club 54 hospitality programme.

• Calm and decisive in challenging, stressful situations

• Managing suppliers and freight alongside the logistics team; leading the OS&E set up and pack down processes

• Planning, organizing, and managing the daily operations of all staff to ensure efficiency

• Identify and implement ways to further enhance guest experience

• Ensure the retail reporting to LIV Golf finance teams is completed daily.

• Ensure all records and reports are fully completed, up-to-date

Other

• Excellent client relationship building and management

• A variety of operational and planning experience for hospitality food and beverage offerings

• Build and maintain strong working relationships with all LIV Golf stakeholders and internal teams

• Be a brand advocate for guests and ensure that all of their touch points reflect the LIV Golf brand identity and values

• Produce and maintain all packing lists for OS&E kit for each event alongside Logistics Managers

• Use the winter off season months to refresh kit where required and to ensure all training is undertaken by the team in accordance with H&S standards

• Work with the creative team on menu design, place cards etc.

• Design and continuously improve and implement processes to ensure the smooth running of the event

• Ensuring all direct reports receive their probation / appraisals at the appropriate times

• Enforce adherence to regulations, quality and safety standards in accordance with local laws

• Develop and communicate standard operating procedures to all staff

• Ensure supplies and equipment are adequate in quantity and quality together with Head chef

• Handle customer complaints when needed

• Attend the post-event debrief with the client

• Large international event and/or big projects experience

• Organised, punctual, motivational, and with varied communication skills, (formal, informal, international)
• To be conversant with all company codes of conduct

Benefits