Event ICT Logistics Technician London, England
Job description
About Us
We are the QEII Centre, the largest dedicated conference and exhibition space in central London. Our venue offers world- class facilities for high profile conferences, conventions, exhibitions, and events, hosting over 400 national and international events each year. Our clients are central to everything we do and as such, continuous improvement of our customer service is vital. We are proud to have won many prestigious awards, such as Venue of the Year at the Drum Experience Awards 2020; Best Event Venue over 1000 Attendees and 2019 and Most Versatile London Venue at the London Venue Awards 2019; Brand Brilliance (small to medium) award and Brilliance in Customer Service gold award winner at the Business Brilliance Awards 2019.
About the Event AV and ICT Team
The Event AV and ICT Team is responsible for supporting the event side of the business. Event support is the provision and support to clients for AV and ICT related equipment and services such as wired and wireless networks, screens, laptops and tablets as well as providing the backbone network for many audio-visual services and all Audio-Visual services offered by the centre.
Job Purpose
The Event ICT Logistics Technician will work alongside the Senior AV/IT Logistics Manager to ensure that delivery of Event ICT services and equipment for events are delivered in line with client expectations.
Throughout this position you will have the unique opportunity to work with high profile clients from a variety of industries to facilitate their event objectives in collaboration with multiple specialist departments within the centre.
Key Tasks
- To be the first point of call for all client event ICT requirements, liaising with Audio Visual Project Management prior to the event to ensure an understanding of what is required.
- To be the first point of call for all exhibitor ICT requirements, managing email and telephone correspondence to ensure exhibitors queries and concerns are handled clearly and promptly.
- Manage online exhibitor orders through the QEII Centre website, ensuring accurate entry into an exhibition spec for use by AV techs and event management.
- Create and maintain accurate job sheets to allow the implementation of all client event IT requirements on time and in the right locations, including adding any necessary rigging information on the AV spec.
- Utilise the department’s IT whiteboard system to ensure the logistical management of all event IT requirements.
- Work collaboratively across all departments to ensure a smooth client/exhibitor journey.
- Manage an accurate IT kit list and monitor stock levels, ensuring that products are available as required for clients and exhibitors.
- Troubleshoot event IT issues where necessary and be on hand to address any event IT-related technical questions.
- Assist the Senior AV/IT Logistics Manager in delivering ICT equipment and services to clients including rigging and de-rigging before and after events.
- Assist the Senior AV/IT Logistics Manager in supporting client and exhibitor ICT queries throughout the event.
- Liaise with 3rd party vendors to ensure that non-stocked equipment is ordered in a timely manner when required for events.
- Maintain accurate website sales figures to feedback to the Head of AV and Event IT and to assist the finance team in client/exhibitor billing.
- Work with the Head of AV and Event IT to maintain the website product page and adapt the service where necessary to address customer needs.
- Assist the Head of AV and Event IT with any work-related requests.
- Assist all other members of the Event AV and ICT Team if needed
Other
- To ensure that you maintain continual professional development, keeping up to date with the required technology relevant to the post and wider industry, highlighting and undertaking any areas of training and development that may be required
The above is not exhaustive and other duties not outlined may form part of the employees’ job description. Shift work is required to cover events, the ICT team usually cover the hours between 7am to 9pm Monday to Friday but occasionally support may fall outside of these hours. Weekends are available but are optional.
Person Specification
Experience
- Excellent stakeholder management skills and proven ability to negotiate and engage positively across both internal and external stakeholders
- Proactive team player demonstrating the ability to work across multiple departments
- Excellent time management skills with outstanding attention to detail
- Demonstrable customer centric ethos around the delivery of a quality service despite conflicting demands and time pressures
- Excellent verbal and written communication skills with the ability to articulate complex and contentious issues concisely to a wide and varied audience
Technical
Comprehensive training will be given for this role, but a basic working knowledge of the following would be beneficial:
- Networking fundamentals
- Wireless technologies
- Windows and Apple operating systems
- Audio Visual Equipment
Important Note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist-checkand the process can take up to 8 weeks to complete. Please note that successful candidates will need to pass the CTC security checks – this requires you to have been resident in the UK for the past 3 years.
Job Types: Full-time, Permanent
Salary: £28,000.00-£29,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Application question(s):
- Important Note: Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-terrorist-check and the process can take up to 8 weeks to complete. Please note that successful candidates will need to pass the CTC security checks – this requires you to have been resident in the UK for the past 3 years.
Work Location: One location
Application deadline: 17/03/2023
Reference ID: EVENTICTQEII
