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Due to growth Fresh Direct are seeking a Customer Support Advisor to join our busy contact centre in Bicester, you will be providing excellent customer service to both external and internal customers being the first point of contact to assist in orders, via phone and email.

Working part time, 25hrs per week. You will work between the hours of 5pm-11pm and working 1 in 3 weekends.

This role is working from home however training is site based and there is an expectation for occasional travel to the office when required.

At Fresh Direct we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

You will;

• Process all orders and collections with accuracy of data entry and fulfilling the requirements of each customer whilst maintaining customer mailbox enquiries.
• Achieving set KPI’S in line with Fresh Direct requirements. Calls answered in a timely manner in line with company targets.
• Develop and maintain customer relationships through effective communication, problem solving, and fulfilling business commitments.
• Have a detailed knowledge of allocated customers business, expectations and requirements.
• Act as a first point for any customer issues, investigate as fully as possible and ensure relevant parties are brought into the discussion to find a fast and effective solution.
• Communicate with internal departments to ensure processes run smoothly

This is what we are looking for;

• Previous office/customer service environment
• Be a great listener who can engage with people quickly
• Basic knowledge/experience of MS Office Packages
• Positive can do attitude with the eagerness to build strong relationships

Apply now...

At Fresh Direct everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.