European Account Manager Maidstone, England
Job description
European Account Manager
Are you ready to join an innovative organisation redefining the way we buy and sell cars?
We know just how frustrating the hunt for a new job can be. Much like the process of finding the perfect car… But look no further!
Automotive Transformation Group’s mission is to make buying cars easy and seamless for consumers, and we want your experience working with us to be just as enjoyable.
We believe in the transformative power of innovation, and with technology at our heart we love drawing on the talent and expertise of our diverse team to enhance our products. As an Automotive Transformation Group colleague, you will be supported and encouraged throughout your progression with us, and we have a wide range of departments you can explore working with.
Join us in helping some of the world’s best-known brands improve efficiency, reduce costs, and ultimately offer a first-class consumer experience. Advance your career with Automotive Transformation Group today and like your dream vehicle, you can rely on us to take you places you’ve always aspired to go.
Overall Job Purpose / Role Purpose:
Working as part of our ATG team, this role is accountable for the day to day management of our customer base using our strategic Risk Management software. You will be acting as the primary point of contact, responsible for managing the relationships of the OEM / Financier / Leasing business and their markets with ATG across Europe. This includes engaging new markets to facilitate their sign-up to the programme whilst providing ongoing account management of existing markets and managing the relationship with the local data provider to enhance the service provided to the customers.
Key Responsibilities
- Handling the day to day running of the assigned client accounts
- Pro-actively engaging with your assigned stakeholders to ensure they’re informed on the latest product releases, software updates and marketing initiatives
- Develop excellent relationships both internally and externally that galvanise ongoing business opportunities
- Contribute to the enhancement of the product pipeline and grow monthly revenue through driving product adoption and introducing additional products and services
- Work closely with the wider Account Management team to achieve strategic and budgetary requirements
- To be the first point of contact for client requests such as report requests, technical issue escalations and general requests for information
- To liaise with the Client Services team to ensure service delivery excellence and liaise with clients and internal ATG teams for quick and appropriate issue resolution
- Providing status reports for clients where required by collating activity relating to outstanding projects & actions
- Support regular, structured customer review meetings to enhance communication, highlight ROI and ensure that the account is well managed whilst forging strong relationships
- Managing requests for either new features or small changes
- Accurate management of CRM records for all stakeholders including detailed notes on the relationship, contact points, contact reports, products and monthly opportunity and invoicing
- Monitor and report on applicable market and competitor activities and provide relevant reporting and insight
- Regularly and proactively review client solutions to identify areas of improvement and work with other departments to propose improvements and manage the delivery of accordingly Being responsible for information security and data protection, and supporting the business in complying with any legal obligations imposed upon it through positive actions
Essential Skills
- A minimum of five years’ experience in sales/account management, held in the automotive industry.
- Experience of working in the Automotive industry, especially in the leasing sector.
- Experience in risk management with knowledge of portfolio revaluation and RV setting
- Excellent communication and client management skills
- Ability to successfully and productively resolve problems in order to meet targets and expectations
- Strong analytical skills and the ability to interpret data constructively to improve the performance of client’s strategy
- An understanding of Software as a Service (SaaS) based products and the benefits of solution-based products
- Ability to drive the conception and development of innovative, engaging, ideas for clients.
- Regular client meetings in the UK and occasional overseas travel may be required.
- Full driving license with business insurance. Additional language/s; German, Italian, French or Spanish.
Salary
£45,000 DOE
Location
Bearsted or Home Based
Department
Sales & Marketing
Position Reports To
Account Director Area Europe
Benefits
- 25 Days Holiday plus Birthday Off
- Up to 5 Additional Days Holiday for Long Service
- Company Pension Plan
- Company Bonus Scheme
- EV Car Scheme
- Enhanced Maternity and Paternity
- Regular Socials and Company Events Flexible Hours
Job Application Privacy Notice
https://www.atg.auto/site/job-applicant-privacy-notice/
Under the Equality Act 2010, we aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
