Job description
Etc. User Researcher (Drone Solutions)
Our mission is to build products and services right now that work for the future, and ultimately, disrupt for good. Using agile, lean methodologies and zero-to-one start-up principles developed by our team of founders and innovators, our unique blend of product, design, technology, and customer experience is bolstered by BT’s rich heritage to supercharge growth and take bold steps in new sectors.
- Conduct user research using a variety of methods, such as interviews, surveys, usability testing, and analytics, to gather insights about user needs, behaviours, and motivations related to drone solutions
- Work with cross-functional teams to define research objectives, hypotheses, and metrics
- Analyse and synthesize research findings into actionable insights and recommendations for product development
- Collaborate with product managers, designers, and engineers to ensure user needs are incorporated into product design and development
- Continuously monitor and evaluate product performance and user feedback to inform ongoing product development and improvement
- Stay up-to-date with the latest trends and developments in the drone industry and use this knowledge to inform research and product development
- Define and deliver the user research & testing strategy for various Drone Solutions concepts and ventures during all stages of the lifecycle, ensuring findings are input into the wider Digital strategy (working with the group insights team when appropriate)
Collating and joining up:
- Work closely with multiple verticals of multi-skilled teams to support ongoing research that helps qualify and refine customer solutions
- Build a Customer Research User Base of internal and external customers to test, making yourself accountable for ensuring research provides actionable recommendations without duplication
- Requires extensive experience across user research methodologies with an in-depth understanding of Digital accessibility, ensuring use of assistive technologies
- Exceptional collaboration and communication skills, with an intrinsic ability to keep it simple
- Continually finding ways to deliver more value to both the customer and business
- Have experience driving efficient ways of working, looking to use strategic thinking and planning to create a best-in-class operating model
- Entrepreneurial and flexible in your approach, removing barriers to deliver results
- People first mentality, getting under the skin of problems and insisting on a deeper understanding before solutionism
- Relentless empathetic curiosity about people and their behaviour
- Track record of discovering issues and user needs through qualitive learning using a wide range of research methods including moderated lab-based and unmoderated testing
- Qualitive behavioural analysis, feeding data and analytics to drive understanding of user actions, using formative and summative user research activities
- Running lab facilities and enabling accessible and inclusive design
- An in depth understanding of persona mapping, usability testing, wire framing, Data analysis, design strategy, user flows and journey mapping
- You’ll be a collaborative customer champion with a commercial outlook
- You’ll act as an agent for change across Etc. and BT Group, coaching and up-skilling others on research activities knowledge & abilities
- Competitive salary
- 25 days annual leave (plus bank holidays)
- 10% on target bonus
- Life Assurance
- Pension scheme
- Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
- 50% off BT and EE mobile pay monthly or SIM only plans
- Exclusive colleague discounts on our latest and greatest BT broadband packages
- BT TV, including BT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
- 30% discount for friends and family on EE mobile pay monthly and SIM only plans
About BT
- User Research and Interview
- Customer Champion
- Qualitative & Quantitative Methods
- Usability Testing
- Persona Mapping
- Accessibility Management
- Wireframing
- Data Analysis
- Design Strategy
- User Experience Research
- User Flows
- User Journey Mapping