Essential Banker United Kingdom
Job description
Essential Banker
Jersey
As a Barclays Essential Banker, you will provide an exceptional customer experience by providing excellent service that helps customers to achieve their ambitions and meets their day to day banking needs. The role holder will deepen customer relationships to help grow the business and strengthen our brand in the community, while working collaboratively with other colleagues and living the purposes and values.
Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity – helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.
For this opportunity, we will consider requests for locating the role at an alternative Barclays’ key UK office from that advertised.
• Demonstrating a strong level of knowledge and understanding of our digital products, enabling you to proactively educate your customers to have confidence in using alternative channels of their choice
- Keeping your knowledge our products and services up to date, and knowing where to find information about them to ensure you deliver the most appropriate outcome for the customer
- Offering a professional, caring, consistent and outstanding level of customer service, whereby an emotional connection with the customer is built
- Building trust by engaging in conversations and actively listening to customers to be able to anticipate and meet the servicing needs of all customers
- Striving to exceed customer expectations and being empowered to deal with customer requests at first point of contact, only handing off where this adds value in the eyes of the customer
- Creating exceptional customer experiences for everyday queries and complaint handling by taking responsibility and using all resources to proactively intercept and address customer issues efficiently
• Strong customer service skills and experience
- Good communicator and ability to form professional relationships
- Ability to effectively plan and organise
- Effective decision making
• Work within pre-defined authority levels and guidance,
- Proactively share ideas, recommend process improvements and best practice
- Maximise your time, working proactively to help deliver on customer ambitions
Where will you be working?
We have two offices in Jersey situated in the heart of St Helier, the main town on this idyllic Island. The Barclays offices are surrounded by good quality shops and it’s only a 5 minute walk to the beautiful harbour with numerous sea view restaurants and bars. Barclays in Jersey promotes its ‘Values’ and is at the forefront of everything we do with a business emphasis on our ‘Shared Growth’ agenda with colleagues volunteering to help others in the community they live. We are a dynamic, future focused organisation with employee opportunities for personal development and mobility across the Barclays Group.
Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility then please discuss this with the hiring manager, and your request will be reviewed subject to business needs.
Hybrid Working
We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Please discuss the detail of the working pattern options for the role with the hiring manager.
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