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The BBC ER Specialist Case Management Team (Support at Work) are responsible for providing support and guidance to Colleagues who raise concerns about bullying, harassment, discrimination and equal pay matters. The Team ensure Colleagues are supported and their concerns are managed appropriately in line with BBC Policy and Wellbeing support services.

We have an opportunity for an experienced ER Case Manager to join the team, for this eight month fixed-term contract, which can be based in London or Birmingham.

As a Case Manager, you'll be working on a number of cases at any one time;

Key responsibilities will include:

• Provide advice and guidance and support formal sensitive & complex cases

• Look for opportunities where the matter could be resolved informally via Mediation (where appropriate)

• Ensure all individuals involved in the matter have the necessary emotional and wellbeing support in place

• Where required, manage the formal case cycle and coordinate the case management process in line with BBC Policy.

Please see full details in the Appendix section (page 4)

The successful candidate will have a significant track record of managing complex Employee Relations cases (case management) and practical experience of managing the matter ensuring risk, impact and wellbeing is assessed throughout the case life cycle and stakeholders are updated throughout.

A good understanding of the ACAS Code of Practice and Employment Case Law is essential with the ability to quickly build rapport in a compassionate way with Colleagues.

Please see full details in the Appendix section (page 4)

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We don’t focus simply on what we do – we also care how we do it. Our values and the way we behave are important to us. Please make sure you’ve read about our values and behaviours in the document attached below.

Diversity matters at the BBC. We have a working environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people to be part of the BBC – whether that’s to contribute to our programming or our wide range of non-production roles. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We are committed to equality of opportunity and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise.

To find out more about Diversity and Inclusion at the BBC, please click here

Band: D
Contract type: Eight month fixed-term contract to 4 December 2023
Location: Flexible - London or Birmingham with some flexibility, ie hybrid working

We’re happy to discuss flexible working. Please indicate your choice under the flexible working question in the application. There is no obligation to raise this at the application stage but if you wish to do so, you are welcome to. Flexible working will be part of the discussion at offer stage.

• Excellent career progression – the BBC offers great opportunities for employees to seek new challenges and work in different areas of the organisation.
• Unrivalled training and development opportunities – our in-house Academy hosts a wide range of internal and external courses and certification.
• Benefits- We offer a competitive salary package, a flexible 35-hour working week for work-life balance and 26 days (1 of which is a corporation day) with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care, gym and much more.