ER Advisor Birmingham, England
Job description
Job reference number 299721
ER Advisor - Anglia/South East - Hybrid Working - 6 Month FTC
Competitive salary
Annual bonus potential
Generous annual leave offering of 25 days, plus bank holidays, increasing to 27.5 days after 10 years service
Full time
Fixed Term
Anglia and South East region
We’re currently innovating and transforming our business for the future, adapting towards a parcel delivery market, as well as taking environmental responsibility for our impact as a business. To get there, we need exceptionally talented, bright, and driven people.
A new opportunity has arisen to support our absence management teams. We are looking to add several people who are skilled in stakeholder management on a 6 month FTC basis (with the potential to be extended for exceptional performance). The role will operate on a hybrid basis and will involve travel to units across the Anglia region in line with business needs.
About the Role
In this role you will partner with several Units and Customer Operations Managers with a focus on driving significant improvement across the absence scorecard. You will provide tailored ER support, advice and coaching (on site or virtual as appropriate) to target high impacting units within the area.
You will also:
- Provide a professional case management service across a full range of Absence related case work
- Develop effective relationships with key stakeholders to establish and manage HR and business processes, in order to ensure robust and consistent absence management standards
- Influence, coach and develop Customer Operations Managers in good practice through sharing and showing best practice and providing feedback
- Provide a professional and operational HR consultancy service to Customer Operations Managers in relation to absence management, to ensure inception through to closure of each attendance case
- Ensure fair, transparent case management and consistently high standard of professionalism in engaging with all parties
- Provide professional input to all cases across Regional Operations Director area, to ensure compliance with current legislation, RMG policy, processes and best practice
- Identify trends and areas of good practice and improvement for sharing organisation–wide, in order to develop and improve processes, systems and Customer Operations Manager capability in relation to absence management
About You
You already have a good level of experience with the managemnt of employee abscene and are willing to develop an in-depth, practical understanding of Royal Mail's Attendance policy and processes.
You should also have:
- The ability to coach, train and upskill managers to ensure sustainable improvement across their absence scorecard
- Strong verbal and written language skills to allow communication with a variety of contacts of differing disciplines, grades and roles
- The ability to engage with a variety of stakeholders to influence decision making, build relationships and communicate effectively
- Ensuring absence management processes are carried out with regard to best practice, in line with current legislation to meet set targets
- The ability to question and analyse data
Extra Benefits
- Generous holiday entitlement of 25 days (plus bank holidays), increasing with years completed service
- Company pension scheme with competitive contribution rates
- RMG Share Schemes - partnership and matching share offer
- Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
- Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
- Supportive and generous company sick pay
- Access to our Feeling First Class service, providing both mental and physical wellbeing support
- Lifestyle benefits - You can purchase a car, bike, home technology or mobile phone, or choose from a range of health benefits and insurance products. You make regular payments from your salary, and so could save on tax*.
- Financial support - information and services to help you manage debt and grow your financial knowledge, with debt consolidation & savings plans*
- Your peace of mind with - Healthcare CashPlan, Dental Cover, Additional Life (life insurance) & Additional Life Partner, Hospital & Death Benefit Plans; Voluntary Critical illness & Voluntary Critical illness Partner
- Free & discounted RMG products - free keep safe & redirection, partner discounts
- Free stamps at Christmas
- Available only to perm employees
Your career in safe hands
At Royal Mail we value our people and we want our people to be proud to work for our businesses.
We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. We are responsible for the largest B2B customer database in the UK and are one of the largest employers in the UK, providing one in every 194 jobs.
An operation of this size needs a strong support network, and the HR, Legal, Finance, IT, Risk & Governance, Customer Experience, Sales & Marketing departments are all integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.
Royal Mail is a forward thinking, innovative organisation, that is also committed to reducing emissions and improving air quality in our communities. This includes investing in technologies such as electric vehicles, drones, alternative fuel trucks and energy improvements to our estate.
Next Steps
The next stage of the selection process will be a virtual interview consisting of competency based and role specific questions. We plan to hold interviews on OR w/c 11th September
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.
We don’t expect every candidate to meet the full criteria for the role. If your experience looks a little different from the job requirements, but you feel you have the relevant skills to bring value to the role, we’d love to learn more about you.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
Closing Date: Sunday 10th of September. Please note, this advert may close early if the appropriate number of applications has been reached.
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