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Royal Mail and our evolving journey

With a long and proud history, Royal Mail is one of the most visible and trusted brands in the UK. We keep people and businesses connected every hour of every day and we’re passionate about harnessing technology to deliver the best possible results for our customers.

Our business is thriving by continuously adapting and adopting advanced technology. We reach every delivery point in the UK and have over 30 million customer touch points per day. We have 165,000 employees, 80,000 PDA’s and 25,000 end IT users. We are in an exciting period of transformation with significant growth in parcel & packet volumes and online services and we’re focusing on investing in the security, technology, processes and people that are going to help us continue to achieve great things and grow our business.

We have the UK’s largest “Feet on the Street” network of over 85,000 postmen and women and the lowest reported carbon emissions per parcel of any major UK delivery company. We are committed to providing sustainable services as we deliver against our environmental ambitions. We are investing in technologies such as electric vehicles and drones.

The RMG Technology team are influencing and helping drive the changes across the business as new solutions and services and new ways of working are defined and delivered and we need talented, experienced people who can work at pace and scale to join us and help achieve our goals.

Role: Environment Manager (Technology)

Reporting to the Senior Service Change Manager, the Environment Manager will ensure planning and scheduling of end to end environments to meet the business needs; to manage capacity and dependencies to ensure risk and issues are identified; to ensure high quality, cost effective services are delivered

Key Accountabilities

• Responsible for non-production environment capacity planning and ulitisation across a number of critical applications, ensuring that risk and cost efficiency opportunities are effectively managed.
• Liaises with and coordinate between projects and programmes, Environments Manager and PMR to understand and manage non-production environment requirements, conflicts & dependencies and prepare & agree the plans to satisfy demand.
• Proactively communicating and negotiating with teams in order to resolve priority conflicts.
• Build and manage relationships with senior internal customers and suppliers to ensure appropriate support for delivery of strategy and services.
• Design, manage and run consistent, robust and cohesive environment management processes across Technology in line with strategies.
• Deliver enhanced capabilities across the Environments Management Service alongside
• Deliver process to ensure environments are build according to plan
• Ability to identify capability and stability improvements and articulate these to management
• Deliver integration with environment management procedures with Project Management processes
• Manage operational risk without impacting on the overall Technology portfolio.
• Ensuring all Environments are patched to the latest security patch level

Qualifications and experience required:

• Excellent understanding of Environments Management processes and procedures, change, project management and software development Lifecycle
• Good commercial awareness and experience of managing multiple suppliers
• Experience of Matrix Management within suppliers
• Strong communication skills, both written and verbal
• Ability to establish and maintain relationships with key stakeholders with an appreciation of and focus on customer needs
• Ability to influence peers and stakeholders and negotiate with 3rd parties
• Thorough understanding of ITIL Processes, specifically Change Management, Release Management and Configuration Management
• Proven track record in service delivery / operations and project / programme delivery
• Strong analytical skills, results driven, proactive and manages risk
• Ability to understand complex issues and translate them to non technical terms, and lead them through to resolution
• Significant and demonstrable Project IT and Project Programme Management
• ITIL & Project Management Qualification desirable

TECH YOU’D NEVER EXPECT

We’re evolving, transforming, and working together to innovate and provide a service our customers can trust and recommend. This is tech you’d never expect from Royal Mail pushing the boundaries and delivering a First-Class delivery service.

We are an inclusive employer with equality, diversity and fairness at the heart of our values and we’re proud to be recognised in The Times Top 50 Employers for Women 2021 for a 8th consecutive year. We welcome applications from individuals from diverse backgrounds and are committed to promoting fair participation and equality of opportunity for all our job applicants.

We are happy to support flexible working and would welcome having a conversation with you about how we could support your needs