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Job description

Iron Dome is a vibrant and passionate Managed Service Provider to clients in the Finance, Media and Retail industries. We pride ourselves on the fun, friendly and creative working environment we have achieved. Our aim is to keep the team equally as happy as our customers!

We are looking to recruit someone who has a background in customer service. Someone who understands what it means to go the extra mile, and someone who wants to get started in IT. But most of all - because it is a big learning curve, we are looking for someone with drive and a passion to succeed.

ROLE OVERVIEW
As a Trainee Support Technician, you will learn from the team getting to grips with how to support our clients, answering telephone calls, building rapor and relationships, whilst solving their IT issues.

Whilst you will work towards a hybrid working arrangement, you will initially work full time from our offices located in Hersham, Surrey getting up to speed with the role.

RESPONSIBILITIES

• Work as part of a team to provide technical support for customers’ existing hardware and/or software installations and resolve as soon as reasonable possible using the resources available to you.
• Answer customer phone calls, log support tickets and work on them through to resolution
• Assist to Build and Configure new hardware including Routers and Wireless, Switches, Servers, PC’s and Laptops
• Install, configure and support Desktop Operating Systems (Windows 10 Professional or higher) as well as basic support for Server applications such as Microsoft email and database applications.
• Respond to alerts from our monitoring system to provide Pro-Active maintenance, resulting in less outages and downtime for our customers

SKILLS & REQUIREMENTS

• A solid telephone manner - excellent communication skills
• An interest in IT and the desire to start and build a career with IT Support
• Solid understanding of Microsoft Desktop operating systems (Windows 10 or higher)
• Eagerness to learn more and get certified on our core products including Desktops, Servers and networking hardware.
• Demonstrate a good level of troubleshooting and show the ability to diagnose and resolve potentially complex issues through to their resolution.
• Excellent and friendly attitude when dealing with customers both on the phone and in person, as well as the ability to explain potentially complicated issues in a way customers can understand.
• Excellent writing skills. Most of your work will be written and customer facing (emails, documentation etc.)
• Be able to demonstrate your ability to work as part of a team to resolve potentially complex issues, but also work on your own to perform installations and project work when required.

DESIRED QUALIFICATIONS

• Microsoft 365 related certifications
• CompTIA A+

Iron Dome subscribe to the Go Giver principles. If this resonates with you and you have a proactive, can do, cup half full mindset then get in touch.

We offer an amazing opportunity to the right candidate. You get to learn a wide array of technologies and support principles.

What we offer in return is:

• Small like minded team, happy to tech and mentor
• 24 days annual leave plus bank holidays
• Your birthday off each year
• A wellness and wellbeing plan
• Pension contribution after probation
• Onsite parking
• Company events
• More benefits being added

If you're still reading, and the above sounds right up your street, get in touch. We are hiring not for skill but for attitude and in return offer a solid career in IT.

Job Type: Full-time

Salary: £18,000.00-£20,000.00 per year

Benefits:

• Company events
• Company pension
• On-site parking
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift

Supplemental pay types:

• Yearly bonus

Ability to commute/relocate:

• Walton-on-Thames, KT12 3LT: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Walton-on-Thames, KT12 3LT

Reference ID: 004