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REDCENTRIC
Senior Network Solutions Architect


ABOUT REDCENTRIC

Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million pound infrastructure.

Redcentric has annualised revenues in excess of £100million, more than 500 highly skilled employees serving over 2000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website www.redcentricplc.com

JOB DESCRIPTION

AIM OF THE ROLE:

The Senior Network Solutions Architect will work with Redcentric Sales & Solutions Management to achieve business growth goals and objectives. This is done by providing responsive, timely and accurate pre-sales technical resource to understand customer requirements and design solutions to enable the outcomes sought by the customer in addition to managing appropriate vendor relations to attain the best and most viable outcomes for Redcentric and its customers.
The role involves leading edge design of technical security solutions across multiple vendors and technology sets with responsibility for current and new technology from existing partners as well as technology evaluation and product introduction for new technologies in conjunction with product management. The role will involve supporting our sales team in customer meetings for new opportunities with full responsibility for technical design and detailed scope of works documentation.
The ideal candidate will be able to demonstrate strong experience providing consultancy services, pre-sales of on-premise and data-centre based network & security solutions.

KEY RESPONSIBILITIES:

Principle responsibilities will include but are not limited to the following:

• Must be able to, if not on all occasions, own aspects of the project cycle from initial engagement with sales in a pre-sales capacity to design, pricing and hand-over into delivery.
• To work closely with customers to ensure the design and associated commercial model is as accurate and suitable for the customer.
• To ensure a coherent and consistent technical strategy is applied, providing technical leadership and architectural governance on all solutions.
• To produce solution proposal standardised documentation for sales incorporating all specialist areas as appropriate i.e. Server, Storage, Software, Networking, Services, etc. either directly or via the tender team.
• Have in-depth technical knowledge in a specialist field with a broad understanding of all infrastructure technologies both at a pre-sales and delivery level.
• Act as the technical authority, overseeing infrastructure transformation programmes and projects or submitting internal design documentation for managed services.
• Where aligned to specific customer accounts, lead the development of technology strategy, roadmaps and future state architectures.
• Develop strong relationships with senior customer IT staff and become a trusted advisor.
• Ensure appropriate design documentation is produced as a recognised set of deliverables that are consistent to the solution.
• Understand/escalate the technical risks associated with each aspect of the service and/or projects for the account.
• Lead cross technology team working to ensure integrated infrastructure architecture.
• Assist in the development of customer accounts by keeping up to date and being knowledgeable in all areas of the Redcentric cloud, ICT project & managed services, with the ability to discuss and convey the associated benefits of the services.
• Follow internal processes to ensure each customer receives excellent service with a ‘right first time, every time’ mentality.
• Managing all solutions activity prior to any contract including answering the solutions elements of any RFI/RFP/ITT for opportunities
• Adherence to Redcentric’s ISO09001 ISO27001 and ISO22301 certification standards:
• Compliance with Redcentric’s policies and procedures,
• Handling and protection of Redcentric information

RELEVANT EXPERIENCE

Due to the position, we require that the successful candidate has had 5 years+ experience within the managed service provider market, either in a pre-sales or solutions architect role. He/she should be familiar with the current UK Network & Security services market place and current technologies.

As a minimum, he/she must have experience working with some/all of the following vendor propositions:

• 8+ years working knowledge in security solutions
• Demonstrable & Certified Knowledge in Fortinet (NSE 7) & Cisco (CCNP) technologies.
• Demonstrable knowledge in vendors such as Ruckus, Brocade, Aruba & Meraki technologies.
• Advanced knowledge of WAN, LAN, DC and other ICT technologies
• Minimum of 5 years’ hands on experience of TCP/IP networks
• Minimum of 5 years’ hands on experience with multi-vendor routers / switches / firewalls
• Minimum of 5 years’ hands on experience with all routing protocols
• Minimum of 5 years’ hands on experience with the implementation and troubleshooting of QoS
• Candidate must be customer focused, have excellent organisational skills, have a logical approach to problem solving and demonstrate a strong technical mind set.

PERSON SPECIFICATION

The ideal candidate will be a bright and enthusiastic individual who is dedicated to achieving great results, they will ideally have the following skills, attributes and experience:

• Can-do approach with ability to solve problems systematically
• Excellent organisational and time management capability
• Excellent oral and written skills, including report writing, firsthand experience with Visio essential
• Customer centric attitude/ focus
• Strong problem solving skills
• Demonstrate solid commercial awareness
• Excellent presentation skills
• Ability to deliver presentations & demos to technical and non-technical audiences
• Ability to work on own initiative, under pressure and meet deadlines
• Ability to learn quickly and to share knowledge
• Hold a full valid UK driving license
• Flexible enough to meet the demands of a growing, fast-changing environment and effectively prioritise workload
• Experience of working with main technology vendors advantageous
• Ability to learn quickly
• Passion for technology is essential

HOURS OF WORK

The Company’s standard working hours are Monday to Thursday 9.00 until 5:30pm, Friday 9.00 until 3:30pm with one hour for lunch, however due to the nature of the role some flexibility will be required in order to ensure business requirements are met. It is essential for this role that the candidate can travel frequently within the UK, and work away from home when customer or business