Enrolment Assistant Cobham, Kent, South East England
Job description
Avaliable Job Today At Bruce’s we unleash happiness and enrich dogs’ lives. Founded in 2008, we have become the UK’s recognised leader in a sector that is experiencing exponential growth.
Our founder, Bruce Casalis, sits on the board of directors for the Pet Industry Federation and has acted as an advisor for the likes of DEFRA, Dogs Trust and RSPCA.
We’re fluent in dog. We go beyond ‘woof’ to a deep understanding of what makes each tail wag. We’re always striving to learn more about dogs and to care for them better. Our expertise means that we allow dogs to be dogs, and everything we do is dog-first. Dogs are our moral compass.
Our centres are divided into classes based on size and play style such as Agility Adventures, featuring agility obstacles to unlock the doggy senses and Curiosity Corner with a sensory zone and open spaces to run and play with canine companions.
We are in an exciting new phase of expansion and require a loyal, motivated Enrolment Team Member to work full time Monday to Friday and the hours are 9.30am-6pm.
The role is to work alongside the Marketing Team and Customer Service Managers to provide telephone support and take responsibility of incoming calls, drive the sales process with new customers and customer conversion as well as some key day-to-day business administration tasks.
The role is based in Cobham, Surrey. It is preferable if you are based within 10 miles because as a small business we often rely on intermittent support for other areas of the business. There will be the occasional need to travel to our other centres for training within your first month.
It is essential that you are well presented, have a great phone manner and be a fluent English speaker that is excited by the prospect of working in a doggy business.
Ideally you will have experience in a call centre or sales environment.
Key Responsibilities:
- Administer sales process and provide support to the office based team.
- Managing incoming calls and providing excellent customer service
- Customer enquiries - phones, emails and visitor enquiries.
- Managing the leads process from enquiry to meeting scheduling
- Managing call backs of ongoing new customer leads
- Conducting face to face, virtual and telephone customer meetings
- Managing meeting to customer conversion rates
- Weekly reporting to senior management
- Adding and responding to leads from social media
- Implement marketing campaigns to existing customers
- Acheiving KPI's and targets
Key Requirements:
- Have an excellent customer service and telephone manner
- Strong communication skills
- Strong IT skills
- Previous experience in a sales based role
- Enthusiastic and self-motivated
- Educated to A Level standard or equivalent
- Able to work effectively at a busy pace
- Must be organised
- Dog knowledge and experience are a huge plus!
What you get in return
- Quarterly incentive scheme (non-contractual)
- Lots of dogs to play with and cuddle!
- Membership to LifeWorks, the world’s largest employee assistance programme
- Membership to Bravo Benefits our benefits platform to include cycle to work, retail discounts and loads more
- Subsidised uniform e.g., quality Welly Boots
- Plenty of pizza days, periodic get togethers and social fun (where possible!)
- Working in an idyllic, rural location
- Ongoing development
- Pension contributions
Job Types: Full-time, Permanent
Salary: Up to £22,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Cobham, KT11 3QB: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
